Wireless Network Support Engineer

DCV Technologies
15 Sep 2018
18 Sep 2018
Contract Type
Full Time

Wireless Network Support Engineer

Fantastic opportunity for an experienced and professional Wireless Network Engineer to take a key position within our Technical engineering department and be responsible for providing the technical skills to support customers remotely. On a day to day basis, you will be focused on supporting wireless solutions for our customers.

Candidates must have CCNA (Cisco Certified Network Associates) with at least 1 years’ experience or Juniper JNCIA and ACWA (Aerohive Certified Wireless Administrator) level with at least 1 years’ experience.

Key Responsibilities:

·Provide technical support for our customers, assess and swap non-functional equipment, trouble shooting, diagnosing and resolving incidents to their conclusion, ensuring adherence to agree SLAs and escalating to the vendor where required.

·Take the technical lead on any Second Line Wireless infrastructure-related issues for support tickets.

·Implement configuration changes on behalf of customers, following the relevant change management process

·Assist with the on-boarding of new Managed customers and ensure knowledge share with the wider team.

Person Specifications:

·Solution focused and flexible approach to problem-solving.

·Ability to work as part of a team and to use their own initiative.

·Able to prioritise workload and manage regular interruptions to remain productive.


·In-depth knowledge of cloud based wireless solutions is essential.

·You will have a minimum of 1 year’s history of delivering and maintaining wireless solution across the entire project life cycle, including:

·Experience deploying and troubleshooting enterprise grade wireless solutions and Cisco or Juniper Networks.

·Experience using HiveManager, HiveManager NG and other Aerohive products.

·Applying knowledge and skills through handling problems beyond own area of expertise.

·Experience and knowledge of wireless solutions covering Autonomous AP’s, Cloud Based Wireless Platforms, and Management Software.

·Excellent customer facing experience.

·Ability to summarize, explain and upload troubleshooting cases.

Qualifications Required:

·CCNA (Cisco Certified Network Associates) with at least 1 years’ experience or Juniper JNCIA.

·ACWA (Aerohive Certified Wireless Administrator) level with at least 1 years’ experience.


·You must be extremely well organised with good communication skills and excellent spoken and written English.

·Able to demonstrate previous experience within a similar position with proven ability to meet tight deadlines in a fast pace environment.

·Possess excellent time and self-management skills.

·Able to work calmly under pressure.


·Annual leave starts at 23 days per annum and increases with service

·Colleagues can also buy and sell leave

·Cycle to work scheme

·Childcare vouchers

·Immediate enrolment with Perkbox

The successful applicant will be required to undertake a Disclosure and Barring Service (DBS) check, in order to make a safer recruitment decision.

This job was originally posted as www.cwjobs.co.uk/job/83242099

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