Quality Assurance Administrator

Recruiter
Capita
Location
Darlington
Posted
15 Sep 2018
Closes
14 Oct 2018
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Becoming a Quality Assurance Administrator with Employee Solutions:We are currently recruiting for a Quality Assurance Administrator to join the business on a Permanent basis.Based within our bright and modern office at Lingfield Point you will work across a number of contracts ensuring that scheme records are created and maintained in a consistent and accurate manner, using the appropriate systems.Due to the nature of the position it is a key requirement that you possess a high attention to detail and are extremely accurate in your approach. Checking transactions, ensuring adherence to the quality standards and analysing and identifying root causes are just a few of the daily duties you’ll be involved with.What you will do: * Review completed transactions and communication to ensure it is in line with the standards required * Root cause analysis – looking in great detail as to the reasons behind various causes and suggesting any future improvements * Contribute to the Management reporting systems by providing statistics or report analysis for QA * Provide excellent customer service to all pensioners, clients and third parties and Clients. * Communicate to a varied audience, providing clear and concise responses, adapting style as required.Your experience will include: * Experience in a Quality Assurance background is desirable * Competency with Excel and Word * Good communication skills * Ability to work as part of a team and on own initiative * Demonstrate attention to detail, accuracy and quality * Grade C or above in Maths and English GCSEAbout Employee SolutionsCapita Employee Solutions (CES) is one of the largest employee benefits consultancies in the UK; a multi award-winning organisation servicing over 1,600 clients and more than 4 million company employees and pension scheme members. Our vision is to be the leading integrated, technology-enabled administration and consultancy business in the employee benefits market. Joining our team here, you’ll deliver transformational consultancy and administration services, underpinned by market-leading technology.Employee Solutions are part of Capita Plc, the UK’s leading provider of business process management and integrated professional support service solutions. Through quality solutions, tailored to our customers’ needs, we’ve helped countless organisations unlock value and maximise their potential. With access to our range of unique and diverse opportunities, offering real career advancement and progression, we can unlock your potential too.What’s in it for you?At Capita, we believe an open, transparent working environment that encourages ingenuity and collaboration – with colleagues, customers and clients – is what makes us so effective at what we do.As well as a generous basic salary, we also give you 23 day’s holidays increasing with length of service, company matched pension scheme and access to a variety of voluntary benefit options. These include a share save scheme, life assurance, holiday buy and many more designed to suit your own personal lifestyle, such as retail, health & wellbeing and leisure discounts. Here at the Lingfield Point office in Darlington you also get access to free parking, a subsidised canteen and on-site showers.You’ll be joining a network of some of the most experienced, innovative and dedicated people in the country - the opportunities to learn new skills, develop in your career and grow and as we grow are almost endless. Our mission is to help you realise your potential – whatever that means to you.What we hope you will do nextHelp us find out more about you by completing our short application process – click apply now. We understand you might have some questions before taking the step to apply – you can contact our On Site Recruiter Xanthe Hay – for guidance.Capita operates as an equal opportunities employer and we welcome all applications regardless of gender, marital status, sexual orientation, pregnancy, race, colour, ethnic origin, nationality, religion or beliefs, disability, age, political opinions or trade union membership.| Become a Change Maker | Follow Capita on twitter @capitacareersFollow Capita on facebook @careersatcapitaCapita Resourcing welcome applications from all suitably qualified people regardless of gender, race, disability, age or sexual orientation.Capita Resourcing is a trading name of Capita Resourcing Ltd. Services offered are those of an Employment Agency and Employment Business. Applicants will be required to register with us.If you are successful with your application, you will need complete Capita's vetting and screening checks. This will include, but not be limited to, Reference Checks, a Criminality Check, Financial Probity Check, Sanctions Check and Media Check

Similar jobs

Similar jobs