IT Service Desk Manager

General Dental Council
15 Sep 2018
18 Sep 2018
Contract Type
Full Time

This role is responsible for the management of a professional and efficient IT Service team who act as the first point of call for all IT issues within the GDC

The person in this role will manage a small team of 1st and 2nd Line Support Analysts who are the initial point of call for any IT issues within the GDC. Requests for support are received by phone and through an IT Support Desk ticket system. The team provide IT support on a rota basis between 08:00 - 18:00 Monday - Friday.

It will be a challenging role as support will be being provided to two sites - Birmingham and London.

We are looking for someone who has previously managed both an IT service Desk and a small team. Diplomacy is essential, as is the ability to manage expectations, as not every IT problem can be solved instantly.

If this appeals to you, we would love to receive your application!

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