Case Handlers - Nights - London

London (Greater)
15 Sep 2018
18 Sep 2018
Contract Type
Full Time

Our client, a leading Financial Services organisation is looking for Case Handlers to work on a major project related to general banking.

After training you will be responsible for collating information relevant to the customers complaint and presenting this data to a team who will investigate to decide if there was any detriment to the customer.

Working assigned cases, you will play a vital role in this project and it is a fantastic opportunity to work for a leading 'Big 4' firm.

Day-to-day activities

  • Scoping the complaint to identify the issues and liaise the customer as required as ensuring the data is sufficient for the Investigations team to complete their work.
  • Liaising with customers and other organisations to verify or obtain information pertaining to eligibility to apply for compensation.
  • Duplicate Checks - search for and identify any duplicate complaints.

Knowledge, skills and experience

Whilst full training will be provided you will need to have the following to be considered;

  • Minimum 6 months financial services experience, ideally dealing with customer complaints
  • Ability to mutlitask and use a number of systems to gather various types of data
  • Excellent telephony skills and be able to deal confidently with customers over the telephone
  • Performance driven and can work to and consistently achieve both productivity and quality targets

Start Date: 15 October 2018

End date: 15 July 2019

Shift: Tues, Weds, Thurs - 7pm-7am

Location: London

Rate: £200 per night shift

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