Agricultral Equipment Dealer Support Specialists

Nonstop Recruitment
15 Sep 2018
17 Sep 2018
Contract Type
Full Time
A Global Leader focused on the design, manufacture and distribution of agricultural equipment including, tractors, combines, hay tools, sprayers are seeking a number of Dealership support specialists for the head office in Warwickshire.

Key Responsibilities:

To provide, Dealer technicians with technical assistance on service related matters by telephone and electronic mail/Tech Connect. Primarily with Massey Ferguson Tractors, with secondary support to other brands as seasonal and workload peaks demand.
Make supervised field visits representing Technical Service in areas of problem research/resolution as and when required.
Provide support to the Training school and assist with training courses as required.
Collate and quantify market field service issues and liaise with EAME technical teams for source plant technical / engineering team resolution and service review.
Act as country reference point to a source factory for the primary brand.

Skills & Experience:

A technical knowledge of Agricultural products. Technical knowledge of Massey Ferguson tractors is preferable but not essential as training will be provided.
Knowledge of mechanised agriculture and land preparation techniques
Good interpersonal skills
High level PC expertise

Requires high level of mechanical, hydraulic and electronic understanding.

Should be able to write clear and concise technical text.

An understanding of the importance of customer care and commercial impact

An aptitude for problem solving
Flexible, team player with good attention to detail

These are office based roles and designed to offer technical support to the dealer network over the phone or to arrange for escalations. There will be regular opportunities for field visits

On offer is a competitive salary, pension scheme, Life Insurance, 26 days holiday +statutory holidays

If interested, contact Paul Smith on ##### ######or email #####@######.### Advertised through Zoek 8df1a2f198214eca8b792b35628e5dd60

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