Service Manager

Priory Education and Children's Services
15 Sep 2018
17 Sep 2018
Contract Type
Full Time
Ready for the recognition and rewards you deserve?
We don't just talk about putting employees first. We know that Priory wouldn't exist without their combined energy, expertise and effort. So we invest heavily in training, provide first-class support, promote collaborative teamwork and give everyone on our team the opportunities and resources to achieve their full potential.

Newcombe Lodge (formerly part of Partnerships in Care) consists of a six-bedroomed home and two independent living flats, providing specialist residential care and treatment for up to eight young women aged 13-21 with a history of self-injurious and other risk-taking behaviours.

Job Purpose
The Hospital Director will have accountability for the financial and operational performance of the hospital. This includes setting the standard by leading the Hospital Senior Management Team (SMT) and taking ownership for cost control, budgeting, and ensuring regulatory requirements are satisfied. The Hospital Director will also be the Registered Manager; responsible for the delivery of day-to-day services in line with legal requirements.


* Accountability for the hospital and it's commercial performance.
* Leads and manages the Hospital Senior Management team (SMT) across all aspects of day to day business deliverables including monitoring performance in relation to quality performance indicators (QPIs) and performance manage sites where improvement is required.
* Accountable to ensure the service performs to agreed targets for business planning, financial performance (meeting both planned revenue and EBITDA) and quality and care standards.
* To proactively use management information to effectively identify areas of underperformance and to put action plans in place to deliver improvements to the required standard using performance management interventions where appropriate.
* Take an active role in the budget setting process.
* Lead and develop a culture where the very highest standards of safety, quality and excellent patient care are consistently delivered and lead improvements and innovation in the delivery of services.
* Consistently consider continuous improvement strategies whilst ensuring services are delivered efficiently and within budget.
* Review any audit or inspection reports and recommendations ensuring compliance with all statutory regulatory bodies and company policies and procedures, responding to and acting upon any recommendations from CQC as well as complaints from residents concerning safeguarding.
* Develops and maintains strategic external relationships with support from the business development team.
* Establishes and directs a recruitment and retention plan designed to meet future staffing needs and to drive down staff turnover.
* Responsibility for ensuring that there is a robust succession plan in place for Hospital SMT.
* Work closely with all regional support functions including Quality, Finance, Business Development and HR.
* To ensure adherence to Priory Group Health & Safety protocols and carries out own responsibilities as identified in Appendix 1 of this job description.
* Work closely and utilise all corporate functions available within the matrix structure to ensure the hospital performs at the highest possible levels.
* To manage all risks to the Hospital's external and public reputation, leveraging opportunities to enhance reputation.

Knowledge / Education / Skills

*  Approved post graduate degree.
*  Passionate about providing high quality care
*  Strong organisational skills, ability to prioritise and multi-task.
*  Ability to handle ambiguity within the organisation but continue to lead the team
*  Demonstrated leadership and decision making skills essential.
*  Detail oriented.
*  Can work well under pressure.
*  Passionate about continuous improvement with a demonstrated track record in organisation change.
*  The ability to deal with multiple issues simultaneously in a highly dynamic environment.

About us
From education to hospitals, care homes and secure facilities, the Priory Group of Companies offers individually tailored, multidisciplinary treatment programmes for those with complex educational needs or requiring acute, long-term and respite mental healthcare.

The integrated strength of each service provides a seamless transition for the individual as they progress between higher and lower dependency care and across services. This unique approach ensures that every individual has the opportunity to achieve the best possible outcomes and quality of life with the Priory Group.

As 85% of our services are publicly funded and delivered in partnership with commissioners, our teams work with commissioning bodies across the country to provide transparent pricing models and evidence-based care programmes.

All roles will be subject to a successful disclosure at an appropriate level from the Disclosure and Barring Service (DBS), Access NI or Disclosure Scotland. We are an equal opportunities employer.

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