Payroll Team Leader

15 Sep 2018
18 Sep 2018
Contract Type
Full Time
The Payroll Team Leader is a Subject Matter Expert and the manager of a small team of Payroll administrators and Subject Matter Experts. The mission is to provide expert assistance in outsourced services. Duties include managing staff and escalated requests and inquiries requiring a significant level of subject matter expertise in an efficient and effective way, in line with the statement of services and the agreed service levels.

Delivery Key responsibility:

HR Support:

Works as the first point of contact in the delivery centres for Client HR Representative in a Managed Services delivery model:Handles and tracks incoming calls, e-mails, faxesManages the escalation processHandles / Creates tickets in HR WorkspaceCategorizes and prioritizes queries, requests and issuesWorks as the first escalation level for Tier 1 agent in a Comprehensive Services delivery ModelResponds to information or enquiry requests requiring a significant level of expertise:Responds to complex HR and labour legislation questionsAnalyses and solves client’s questions, problems and / or requests efficiently and effectivelyProduces and supplies regular and on-demand payroll reports and statistical information according to the agreed services (SoS)You have:

In depth knowledge of processes, policies and regulations within the area of Payroll and Benefits AdministrationKnowledge of the Service Centre processes, policies and procedures (e.g. escalation procedures, service level agreements, client service standards)Computer skills: MS Office, SAP HR, HR IS/IT systems and SC technology (tools for documentation/tracking, service delivery channels etc.)It would be if you also have:

HR expertise (Personnel Administration, payroll, …)Good analytical skills – to be able to break down a problem, situation or process into its component parts, to separate the main issues from side-issues, to understand the nature of parts and their relationship to one another.Gathering information and problem solving – look at existing issues and interact with others to find adequate solutionsGood communicator and customer oriented - to be able to identify and understand the customer's needs.Results oriented – to be able to achieve targets aligned with business goalsWell organized and planned, schedules time effectively and uses efficient work methods and toolsDetail oriented, thorough and focused on all aspects of the job to ensure accuracyTeamwork – to be able to work with colleagues to achieve targets and objectivesAbility to work under pressure, remains calm, objective and controlled in responding to urgent or demanding situationsMaintains effective performance under pressureAbout Us

NGA UKI offers you a unique chance to build a career in a vibrant, agile and growing organisation, with a wide range of opportunities.

NGA UK & Ireland is a market-leading, Human Resources services provider offering innovative HR business solutions through HR Technology, HR Outsourcing, and HR Consulting.

We provide outsourced Payroll and HR Administration services to over 3500 business clients in the UK & I servicing approximately 900k employees. We have 10 domestic Service Centres with 800 employees supported by our deliver centre in Kochi (India) with 500 employees

NGA is uniquely positioned to help HR leaders realise the true value of workforce management. We combine a focus on customer value with many years of experience in HR consulting, HR outsourcing and HR technology. This is the core of our business and why we are recognised as a leader in the global HR solutions market.

Our Values

One Team:Ours is an interactive environment. We celebrate our diversity and recognise the strength of what we can achieve as a united team.

Innovation:We are a creative and resourceful organisation. We have a talent for looking at things differently and are passionate about bringing new ideas to life.

Speed:Our energy and focus means that we always deliver quality, quickly and efficiently

Responsibility:We can count on each other. We personally take responsibility for delivering on our promises. We trust our colleagues to do the same.

Excellence:We are committed to excellence. Our internal and external customers are at the heart of everything we do and we strive to over-achieve

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