IT Customer Support

Red Recruitment Ltd
Bridgend (Pen-y-bont ar Ogwr)
15 Sep 2018
17 Oct 2018
Contract Type
Full Time
Do you love everything computers and customer service?

Are you an interested in IT and keen to start your IT career with a Global IT company? Do you have an IT qualification, or a passion for troubleshooting IT issues or experience fixing computers in your spare time? If yes, we want to speak with you!

We are recruiting for a number of IT Customer Support advisors to join a very established global business in the Bridgend area. Due to continued growth, our client are seeking to employ a number of IT Customer Support advisors, which will see you working on a government contracts, supplying helpdesk support services and troubleshooting user issues.

Hours of work: 37.5 hours per week shifts between 7am and 8pm Monday to Friday with occasional overtime on a Saturday, paid at time and a half

In addition to the above salary package, as IT Customer Support, you will also be eligible for the following great benefits package:

Free parking on site
Large, open plan, modern offices on the outskirts of Bridgend, not far from Junction 25 of the M4
Share Purchase Plan where the employer will match up to 3% monthly
Pension Retirement Plan
Private Medical Scheme
Member Discount Scheme with over 3000 retailers the largest member discount scheme in the UK! The scheme is packed full of vouchers, cashback options and offers that will save members money on days out, home purchases, restaurants and more from a range of top brand names
Buy and Sell Annual Leave Scheme
Cycle to Work Scheme
Childcare Vouchers
Member Assistance Program offering members and their families consultation, psychological counselling and support services to help them through their personal or professional challenges. All services are free and strictly confidential.
Sports & Social Club
Fantastic career prospects in the UK and even Worldwide in a variety of sectors. Above all, we are looking for people with a passion for IT, so you dont need prior formal experience for your application to be successful. This is a great entry level IT role and will suit anyone with an analytical mind, looking for their first step.

Essential Requirements

A sound knowledge of IT including knowledge of Microsoft Operating Systems and Applications
Problem solving
Trouble shooting
Good written and spoken communication skills
Able to work under your own initiative as well as part of a team
Punctual and reliable, with a flexible attitude


Previous experience working as IT Helpdesk Support on a Service Desk
An understanding of working to service level agreements
Knowledge of Active Directory
ITIL awareness
Please note: If you are successful, you will be required to undertake stringent criminal background checks and be able to provide reference information (employment, education and personal references) to cover the last 3 years.

IF THIS ROLE IS YOU, APPLY NOW! Advertised through Zoek 87e54746c5664d00acff50f49508f0d51

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