2nd or 3rd line support Analyst

Recruiter
Ping IT Recruitment ltd
Location
Hemel Hempstead
Posted
15 Sep 2018
Closes
18 Sep 2018
Contract Type
Permanent
Hours
Full Time
We have a client who is looking for a 2nd/3rd line support analyst.
Role Summary: To provide daily systems support and administration for the ICT infrastructure, including servers, desktops, laptops and support for local and remote users.
Duties and Responsibilities
The below is a list of the main responsibilities of the role which you will be exposed to and trained in to become responsible for.
•The administration and support of Windows (Active Directory) High Availability Cluster and desktop architecture, to include Windows 2012 and 2016 servers, Windows 7 and 10 desktop and laptops, MS Office 365 Pro Plus. Further software packages to be added if required•Support all Servers, Desktops, Laptops, Network and Local Printers. LAN/WAN Infrastructure and support (including WatchGuard Firewall VPN’s), VOIP and Mobile Phones and any other system designated as ICT•Administer Microsoft Exchange 2013 to ensure system availability through archiving of non-current e-mails. Ensure archives are secured to Offline folders (PST) while other solutions are investigated•Monitor daily Backup as part of the Disaster Recovery Plan•Ensure Documentation of any new IT Procedures as introduced by the Head of IT is created / updated and controlled in line with company policies and procedures•Administer current security software (Kaspersky, BMA, BRM and others) while alternative solutions are investigated•Create/update all control documentation for the issue of ICT equipment and ensure compliance with company asset registration procedures•Cover for the Head of IT in their absence whilst remaining within their levels of authority and experience / skill and knowledge•Undertake planned and Ad-hoc IT projects as and when necessary
Competency Profile•Recognised qualification in Information Technology, such as an ONC / HNC or similar•Holder of a Microsoft Certified Systems Engineer (MCSE) qualification•Technical expertise and a record of achievement in delivering support to IT users•Patience and empathy when dealing with remote users•Determination to resolve issues without cutting corners or compromising the business•General willingness to help and be supportive•Experience of deploying and configuring WatchGuard VPN firewalls would be beneficial•Able to work on a flexible basis with regards to working hours (some travel may be required)•A full UK driving licence

This job was originally posted as www.cwjobs.co.uk/job/83253269

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