User Experience Designer
As a User Experience Designer within the Ecommerce team, you will have the opportunity to deliver best-in-class user experience solutions across our range of web, mobile and internal systems – to give our customers the inspiration they need to find and easily book their dream holiday. To do this you’ll be working collaboratively with UX colleagues, visual designers and developers in an Agile development environment, and creating and maintaining effective relationships with key business stakeholders. You’ll be designing across our wide range of holiday products, including beach holidays, cruises, city breaks, multi-centres and flight-only. Hundreds of thousands of customers trust us to give them the tools they need for their most important purchase of the year, so you can be sure that you will have an impact and opportunities to learn and develop too!
What you will be doing
As a User Experience Designer, working within the Ecommerce team in TUI UK & Ireland, you’ll be delivering enhancements to a range of customer-facing sites that reach thousands of customers on a daily basis. You’ll be helping them to choose and book the most important time of the year – their holiday! You’ll add value by making their experiences simple, usable, engaging and exciting. Your responsibilities are largely made up of the typical User-Centred Design process, working within an Agile development team, across desktop, mobile and responsive experiences. These include understanding the customers booking our different types of holidays, assessing the quality of their experiences via qualitative and quantitative methods, evaluating websites and applications to understand trends and best practice within and outside the travel industry, and identifying and promoting issues and opportunities with the existing websites. You’ll be applying this insight to the key priorities that the Product Owner will manage, as well as being a strong advocate for the customer in driving new requirements forward, using tools such as personas and journey maps. You’ll progress your findings through discovery phase into concepts that will drive customer and business benefit through developing sketches, wireframes and prototypes as necessary. At each stage you’ll be happy sharing your findings and collaborating with the wider team to validate and optimise your ideas, which will be usability tested and refined. You’ll then collaborate with the visual design and technical teams to ensure that your designs are clearly understood and translated into high-quality, working solutions. To do all this within our Agile environment, you’ll need to be able to get up to speed quickly, in order to understand the needs of our customers, the objectives of the business and the technical capabilities of the systems involved. You’ll also need to be a good communicator, and able to maintain effective relationships with stakeholders and colleagues of various disciplines.
What we are looking for
An enthusiastic User Experience Designer, with at least 2 years’ hands-on experience in full UCD lifecycle in a commercial, Agile environment A proven track record as a successful UX practitioner, with mobile, desktop and most importantly responsive design experience Self-motivated and results-driven, with good oral and written communications skills Excellent analytical and problem-solving skills Ability to handle multiple projects in a fast-paced environment, and take responsibility for the quality and timeliness of deliverables Proficient at wireframing and prototyping (using tools such as Visio, Axure) Collaborative, pragmatic approach Hard-working and dedicated Working within TUI group TUI UK and Ireland is the UK’s largest tour operator with key brands including TUI, First Choice, Marella Cruises and Crystal Ski Holidays. Sub brands include Sensatori, Sensimar, and Family Life, as well as First Choice Holiday Villages and SplashWorld Resorts. Our airline is the UK’s third largest with 62 aircraft operating to over 88 destinations in 30 countries. We have a team of more than 10,000 employees serving over 5.5 million customers each year. It’s our people that make us number one TUI Group is the leading tourism business with over 67,000 employees across the world. The Group includes our unique hotel portfolio, our cruise ships, our own aircraft, tour operators, travel agencies, and much more. At TUI, we have embarked on a journey of development towards a more digital, connected and integrated future. But we haven’t arrived there yet. Join us now and shape the future of travel. You can look forward to a competitive salary, pension scheme and further benefits such as generous holiday discounts, great rates with foreign exchange and discounts with retailers.