Team Leader

Network Marketing
London (Greater)
11 Sep 2018
19 Sep 2018
Contract Type
Full Time
My client are firmly established as the market leader in the gift industry, they have a longstanding heritage of success and a global team that is made up of passionate, talented people, who take pride in quality work and achieving results together.

They are currently seeking a personable team leader role in London. The position has a vast range of responsibilities including leading a talented team of Account Managers. In this role, you will be responsible for helping the team develop their skills and the business grow throughout the EMEA region. You will need to leverage your expert knowledge and leadership skills to maintain effective relationships with all team members and clients alike.

AM Team Leader Duties and Responsibilities

Support growth of team with a focus on engagement.
Serve as point of escalation in addressing and resolving client issues.
Act as a key support/resource to help answer any questions related to the AM process to include art (design), production, shipping, vendor relations.
Identifying problems and collaborate with others to propose solutions in an effort to solve them.
Develop and maintain effective relationships with clients, vendors, and team members.
Coordinate coverage for team members when appropriate.
Communicate effectively and collaboratively with team leaders in other regions across EMEA
Strategic planning and development of key accounts.
Focus on growing team metrics.

AM Team Leader Coaching Responsibilities

Through delivery of daily tasks and decisions that demonstrate commitment to our core values.
Coordinate training for new employees and serve as a mentor ensuring continuing growth and development.
Understand the need for flexibility and strong team leadership when communicating and implementing change.
Promote continuous improvement with team members through the Lean Board and other Lean tools.
Setup training modules addressing areas of improvement for general team and individual account managers.
Demonstrate drive, determination, enthusiasm and an ability to work effectively as a team leader.
Conduct meetings with team as appropriate.

AM Team Leader Skills and Educational Requirements

Degree education with Masters desirable.
7-8 years of business experience- Operational, Management, Account Management- Financial Industry experience a plus but not essential
2-3 years of business experience leading a team- understanding of how to build a winning mentality.
Team player who has a passion to support colleagues and encourage development.
People person able to motivate colleagues to strive for a common goal.
Passion for delivering exceptional customer service.
Good understanding of team engagement and how to increase it.
Excellent social skills with pleasant personality and professional approach.
Able to innovate and deal with change management, experience of lean a plus.
Excellent command of English both written and spoken, with the ability to interact smoothly, and handle multiple tasks simultaneously- Fluency in another language beneficial.
Ability to deal with tight deadlines, attention to detail, and strong organizational skills.
Proficiency in Microsoft Office & Excel.

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