Customer Experience Lead

Recruiter
TPP RECRUITMENT
Location
London (Greater)
Posted
10 Sep 2018
Closes
18 Sep 2018
Sector
Charity
Contract Type
Permanent
Hours
Full Time
We are working with a fantastic charity based in London to recruit an experienced Customer Experience Lead the successful candidate will have a strong background and knowledge around customer insight and journeys.Main duties for the Customer Experience Lead:Define and map customer journeys from service offering to customer experienceWork with colleagues within insight and evaluationDevise and deliver attraction campaigns to attract new customersWork closely with marketing and communications departments to identify new customers and productsSupport new product development processPromote best practice in delivering excellent customer experience across the organisationEssential criteria for the Customer Experience Lead:Experience of mapping, delivering and maintaining customer journeysKnowledge of measuring and improving customer experienceExperience of marketing campaign managementKnowledge of marketing within a services environmentAbility to work with marketing teams to create template activity for new product searchesTo apply for this Customer Experience Lead, please email your CV to our Office and Specialist Support Team quoting the reference number, 66918CH

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