Accounts Receivable and Credit Control Manager - Rhyl
Accounts Receivable and Credit Control Manager - Rhyl Lyons Holiday Park Limited is a family run company with ten Holiday Home Parks, Touring Parks and Hotels in North Wales and the North West of England. We are currently recruiting for a Credit Control Manager to oversee the accounts receivable and credit control functions of our organisation. This full time, permanent position is based at our Head Office at Lyons Robin Hood, Rhyl. The working hours are Monday to Friday 9am to 5pm over a 35-hour working week. The role Credit Control Function Effectively managing the credit control team at Head Office Reporting on debtor figures to the company accountant and directors Compiling debtor reports from the SAGE200 system Overseeing the chasing in of debt from customers by telephone, email and letter Query Resolution Taking calls from customers in relation to queries on their accounts. Investigating customer queries relating to invoices such as utility invoices and account anomalies Negotiating payment plans and settlements Liaising between different sales departments across our holiday home parks to resolve queries on customer accounts. Sales Ledger Processing Managing the raising of sales invoices Ensuring accurate compiling of the information required to raise invoices correctly Reconciling owner payments to accounts, posting payments where necessary from our automated till systems. Processing card payments over the telephone Involvement in occasional financial projects such as the setting up of a Web Portal System. The person We are looking for a reliable, collaborative team player with exceptional communication skills, a good telephone manner and a strong work ethic who will welcome this opportunity to join our team. You will preferably have excellent time management skills and the ability to work well under pressure. Skills and Qualifications Our ideal candidate must have the following skills, experience and qualifications: - Proven credit control experience in a public facing role Supervisory experience of managing a small team A good working knowledge of sales ledger processing Experience of Sage Accounting software Quick data inputting skills with perfect accuracy and a strong attention to detail with the ability to identify errors Must have experience of dealing with difficult customers in a positive, constructive manner. Although not essential, some form of higher education such as an AAT or a HNC/HND in a relevant subject would also be desirable and complementary to this role in our growing organisation. Working for Lyons The salary range for this role is from £20,000 to £22,000 per annum depending on experience plus bonus. Lyons Holiday Parks have a Staff Loyalty Scheme giving free parking, discounts at Lyons venues as well as discounts at many tourist attractions throughout the local area. This position will be eligible to receive a NEST pension after 13 weeks of continuous employment and 28 days holidays pro rata including bank holidays.