Customer Service Advisor
Customer Service Advisor - £18,916, increasing to £20,755 after 6 months + excellent bonus potential!!! Do you have outstanding CUSTOMER SERVICE skills and experience? Are you a great communicator who understands the importance of delivering an excellent standard of customer service? Would you just LOVE the opportunity to be part of an amazing team in a TOP performing, AWARD-WINNING organisation in LEEDS? If you answered YES to the above, read on and get EXCITED!!!....... At Lowell we work with our customers to improve their financial well-being. We take the time to get to know each customer and better understand their individual circumstances, working out the best payment plan for them. Our personal approach is why we've been awarded an Exceptional 3 star rating by Investor in Customer for the last two years and why we're one of the UK's leading debt management companies. We're now looking for a Customer Service Advisor to join our growing team. This is not just a job, it's a fantastic opportunity! What will you be doing? As a Customer Service Advisor, you will be talking to our customers to understand their financial situation and make appropriate recommendations in terms of affordable payment plans. You will have experience working within a customer facing role and enjoy working in a busy, fast paced environment. You will thrive on negotiating with customers to find the best possible solution for both the customer and the business and you will enjoy working to and achieving realistic targets, whilst getting a real buzz from working hand in hand with our customers. Delivering outstanding customer service within Treating the Customer Fairly behaviours will be of paramount importance. What will you need to bring? Ability to empathise with clients Sound time management and organisational skills Excellent interpersonal, communication and listening skills Proven ability to work on own initiative without supervision High personal and work standards - attention to detail and accuracy of records Intermediate computer literacy Ability to ensure that data is processed correctly and kept confidential at all times Ability to work under pressure and in a demanding environment Previous Experience: Previous Collections or Sales experience is desirable but not essential Previous call centre experience is desirable but not essential GCSE Maths and English, or equivalent How we reward you: £18,916 progressing to £20,755 after probation + bonus + benefits! Contributory pension 3% flexible benefits - including Cycle to Work, critical illness, dental insurance, childcare vouchers, travel insurance, dining club, retail discounts and the option to buy up to one week's worth of holiday (subject to start date) Excellent coaching and training Free shuttle bus from Leeds City Centre Subsidised on-site restaurant Free on-site gym In addition to this, there is a clear progression flight path to allow you to build and grow your career, with incremental salary increases rising to circa £28,000 + bonus...a real career path to build and grow with the business! Drop everything and apply now! We can't wait to meet you…….