IT Business Analyst

SThree Careers
London (Greater)
11 Sep 2018
18 Sep 2018
Contract Type
Full Time
Purpose of the Post

Job Title: Business Analyst

Job level: Professional Services Level 4

Key Working Relationships: ICT Project Teams (Internal) Suppliers (External)

Job Purpose

Responsible for the functional and business development, the enhancement, implementation and support of various business systems, specifically within a project lifecycle.

Responsible for the analysis, design and recommendation of solutions to meet customer needs with particular emphasis on identifying and managing against business benefits. Working with analysts from the business streams and IT support, the job holder will define strategic, tactical and operational requirements and ensure that the solutions to these requirements are in line with the programme strategy and add value to the customer.


Business analysts may work individually or as part of a project team and are responsible for working with the users to set expectations, identify business improvement opportunities, scope, gather requirements, create specifications, lead workshops and create testing and training strategies.

Your role will be to understand the business, through the analysis of business processes and requirements you will design solutions that will enable College to leverage existing and new digital technologies, providing long term benefits.

The role will involve analysis, design and specification of solutions as well as management of day to day issues, customer liaison and some project management.

Key Responsibilities

Responsibilities & Activities

Requirements and Solution Design:

Works with other Analysts, customers and ICT Managers to understand solution requirements.
Creates functional design specifications, detailed requirements and use cases ensuring that operational and support considerations are taken into account.

Facilitates workshops for requirements gathering. Applies workflow and process flow design.
Provides input to the project planning processes, provides estimates to Project Managers, participates in team meetings and provides regular progress updates.
Adheres to system design process and lifecycle standards and, contributes to and recommends improvements to them.
Identifies relevant business owners & system users

Translates business requirements into technology solutions linking technology and business
Produces training strategies, scripts, presentations and setups. Provides gap analysis.

Testing strategies, scripts, performance and setups:


Usability testing
Interface testing
Data reconciliation testing
Functional testing


Load and performance testing
Accessibility testing and security testing


Reviews the effectiveness of the delivered solution making recommendations for improvement as appropriate.
Hands over support of products to support teams
Baselines processes and reengineers as necessary

Client Management

Works with business customers and Project Managers, prepares business cases and total cost of ownership / benefit assessments in justification for new projects or solutions.

Manages project interdependencies between different parts of the organisation and between project streams.

Assists in the organisation and delivery of projects

Works closely with users to analyse existing business models and flows of data and design appropriate IT solutions.

Analysis and Design

Analyses business requirements relating to tactical, strategic and operational reporting and produces solution designs in accordance with the business strategy.

Works with the technical delivery and support teams on development and support of applications and solutions

Works with Business Process Tools to deliver user frontend functionality

Monitors and surveys user opinion and identifies information management improvements and opportunities to improve the appropriateness, effectiveness and efficiency of data and information usage.

Takes the lead on tool selection and analysis methodology

Carries out configuration management for the products

Ensures project deliverables are to agreed standard of quality and with specified constraints of time and cost

Manages risk and issue logs

Carries out change control as required

Formulates standards and best practices with other analysts

Analyses complex crossfunctional business requirements, reviewing and improving business processes, identifying pain points and opportunities and recommending the future state for improved efficiency and services.

Evaluates business benefits and considers how they will be realised.

Person Specification


Candidates/post holders will be expected to demonstrate the following

Essential (E)/

Desirable (D)


Formal business analysis qualification or certification



A team player who can balance need, risk and pragmatism when developing solutions and the ability to persevere


Working in an IT or customer service environment.


Working in project environments


Involvement in a range of technical projects in a university


Experience of working with, and managing diverse stakeholders


Experience of business analysis in a complex and fastpaced enterprise environment, using a variety of methodologies and techniques (for example functional specifications, use cases, workshop facilitation, business process analysis, modelling and redesign, data modelling, user stories).



Exposure to relevant systems for the role


Experience in a variety of project management methodologies and tools e.g. Agile, Prince2, MS Project


The key stages and processes involved in the implementation of a project having used project development lifecycle methodologies, best practice and quality standards.


Knowledge of Business process tools e.g. Nimbus, Visio


The principles of applications and solutions


Skills & Abilities

Ability to communicate effectively and clearly to both technical and business staff


Good interpersonal and organisational skills


Identify the work required and either organise, facilitate or perform the work


Good analytical skills, structured and methodical approach, highly organised


Ability to problem solve and identify solutions to problems


Able to simultaneously manage multiple varied activities


Ability to translate and clearly document requirements to both technical and nontechnical staff


Ability to manage user expectation


Ability to work effectively with external service providers


Good diplomacy skills coupled with an objective nature


Analysing and understanding business functions and processes


Process design and delivery.


Analysing complex crossfunctional business requirements, reviewing and improving business processes, identifying pain points and opportunities and recommending the future state for improved efficiency and services.


Documentation of functional and design specifications


Data analysis


System rollouts and deployment tasks


Ability to influence others using own best practice


Excellent organisational, planning and risk management skills, with the ability to bring discussions to a decisionmaking end


Selfmotivated and enthusiastic individual with the ability to think laterally


Comfortable with workshop leading and test / training facilitation


Substantial experience of analysis, design and ability to make recommendations to successfully meet customer needs


Substantial experience of functional and business development, the enhancement, implementation and support of various business systems within a project life cycle


SThree are committed to ensuring equal opportunities, fairness of treatment, dignity, worklife balance and the elimination of all forms of discrimination in the workplace for all staff and job applicants. Advertised through Zoek a43700871ba245889c7a2bf0eef872175

Similar jobs

Similar jobs