IT Desktop Support (1st/2nd Line)

Recruiter
CRG
Location
Merseyside
Posted
11 Sep 2018
Closes
18 Sep 2018
Contract Type
Permanent
Hours
Full Time
IT Desktop Support (1
st/2
nd line)
Starting salary of £26k plus benefits

Based in Liverpool



The Opportunity

This opportunity will see a customer focussed IT Desktop Support tech join the Service Desk of a leading delivery and logistics provider based in their Liverpool Offices. The team is led by Rachel who is renowned for the support and development of her team. The environment is friendly and collaborative and you will get the chance to work with and learn from some talented team mates. The role is varied and each day and task will be different with the opportunity to upskill in other areas and technologies by working with some bespoke software. We have supported this client for a few years now and the Service Desk Team is very stable and the candidates we have placed into the team have remained due to an enjoyable and challenging working environment.



The Role

The IT Desktop Support role is responsible for the resolution of IT requests logged within the helpdesk system on a 1
st line and 2
nd line level. Its a very customer focussed role and you will support both internal staff and external customers over the phone, via email and in person (for walkin customers)



The Candidates we want


The ideal IT Desktop Support candidate will have previous experience in a 1st/2nd line support role in a service orientated environment. As the role is working closely with internal teams and external customers, we ill need you to have strong communication skills and a customer service focussed attitude



Desirable technology exposure

Active Directory and Group Policy
Citrix (versions from SP4 to XenApp 6)
MS Office (versions from 2000 to 2010)
Windows OS (versions from XP to Windows 7)
MS Exchange (2003) Outlook and email mailbox management
Hardware builds / configuration laptops, desktops and thin clients
Working knowledge of relational Databases and writing SQL queries


The Next Steps

If this sounds like you, or you would like to find out more about this opportunity, then please send a copy of your CV to this advert with your contact details and I will be happy to go into further detail.

If at that point we are both happy to proceed, then we will work together with you and support you throughout your application and interview.


The Agency

CRG TEC are a recruitment consultancy working exclusively on behalf of our client

Your application will be review by an experienced consultant at CRG TEC Advertised through Zoek d55166593bbe4860a1aca830e5d99bf65

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