Helpdesk Support

Recruiter
Colossus Associates
Location
London (Greater)
Posted
10 Sep 2018
Closes
18 Sep 2018
Contract Type
Permanent
Hours
Full Time
Client Support Technician - Helpdesk / Onsite

A world leading technology provider in the financial sector are recruiting to support their extensive supply chain across the world, they are seeking a Client Support Technician to join their team and help the company grow. The company have recently expanded from offices in America, in this exciting period of the company’s development they are after talented individuals to help them move forward. The award-winning company allows a platform for investment managers to source all technology needs and create problem solving technology needs for the financial sector.
The Client Support Technician will be a vital role for the company, it will consist of being the first point of contact for customers. Responding to various incidents and transferring to different areas around the company to ensure the correct outcome is sourced. The Client Support Technician will also be the face of the forever growing company, visiting clients frequently to provide support and problem solving. This role requires experience in working with customers, staff members and end users of the company and the highest level of professionalism is required to ensure superior customer experience (5+ years of relevant experience required).;

Skills Required;
• Provide high level client support and technical issue resolution remotely and onsite at client offices
• Must be able to communicate with the team and clients via E-Mail, phone, Onsite visits and ticket system
• Must be able to triage issues and escalate quickly when appropriate
• Self-motivated, detail-oriented and organize
• Microsoft Exchange Administration 2007/2010/2013
• Troubleshoot hardware (video cards, USB & drivers, etc)

Desired;
• Relevant professional qualifications a plus
• Trading and market data application experience
• Capital markets experience

In return, the Client Support Technician will receive a competitive salary as well as the chance to work for a world- wide organisation; unbeatable benefits; and great career progression/ training opportunities. Interviews will be taking place soon. Near to Victoria Train station

When submitting your application to Colossus Associates, please ensure you have your correct phone number and email address so we can contact you asap regarding your application. For confidentiality purposes, please remove any reference contact phone number's and email addresss details from your CV. Advertised through Zoek 4fe759fbfb6d46fd8df85eb63b2113e28

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