IT Support Technician

Recruiter
PeopleHR
Location
Kent
Posted
10 Sep 2018
Closes
18 Sep 2018
Contract Type
Permanent
Hours
Full Time
The Team
We're a diverse bunch, but above all we're friendly and have a passion for technology and exceeding our clients' expectations! We actively support innovative ideas and encourage our colleagues to be involved in and contribute to our business.
The Role
As an IT Support Technician you will be hugely involved with our publishers’ day-to-day operations, so possessing excellent communication skills (both written and verbally) and efficient time management is a necessity.As a priority you will be naturally customer focused and a confident communicator. You must be self-motivated and have an enthusiastic, proactive approach to your role.The company covers 24/7, part of the support is undertaken at night and weekends so you must be prepared to work unsocial hours and also participate in the support rota.
Responsibilities:Email and phone communications with client and end user subscribersDaily checks on publications for clientsServer and database checkProcessing PDFs and adding rich media to digital editions Managing the support ticket system and replying back with in our SLA’s Being involved in training sessions with clients – training them on the systemsLiaising with the development teams to fix errorsHelping to assign support projectsCompleting documentation for practices and productsProcessing data through the PageSuite system and checking reliabilityProviding sales support through processing client demos and adding interactivity to published editionsDeveloping landing pages or custom subscription pagesSetting up API’s Other development projects
Preferred Technical KnowledgeKnowledge of C# and ASP.NET, HTML or CSSJavascript / LINQRelational databases
Qualifications and experience
This position will suit a candidate with varied experience, who is confident, loves interacting with users and wants to learn and progress within a company.A minimum of 1 year work experience in a 1st/2nd line support role with an IT background would be required.Experience of working in a software house would be an advantage. Key attributes
Be passionate: Our team has enthusiasm, zeal, drive and motivation. You will need to demonstrate that you care and are passionate about what you do.
Have fun: We believe that in order to deliver your best you need to have fun at work.There is pressure to get things done and deadlines to meet, but we want everyone to have fun doing it.Team relationships: You will need to operate effectively within a team of diverse people, and build professional relationships with your team and senior management.
Salary and benefitsSalary: £18,000 to £25,000Pension25 days holiday + Bank Holidays
LocationWe’re based in a rural part of Ashford, you will need your own transport to access the office. Advertised through Zoek 29ba7245ca9146e5ab1bf614cc4da8174

Similar jobs

Similar jobs