French speaking Technical Support Representative

10 Sep 2018
18 Sep 2018
Contract Type
Full Time
A fantastic opportunity has become available working for an International organisation based in Dunfermline as a French speaking Technical Support Representative.

Working within our clients Customer Service team, you will be responsible for providing first class telephone support of their custom Windows Application, Windows Operating System, email, dialup access and network support for customers and field employees.

Role Responsibilities

Answering incoming enquiries concerning operation and configuration of our clients products and services
Trouble shoot network problems
Log every escalation on their CRM system
Remote installation/troubleshoot for software and upgrades, database repair and removal of software viruses
Research technical and software issues
Perform data migration on customer computers

Person Specification

To be considered for this opportunity, our client does require the following experience /background:

Fluent in the English AND French language

Extensive knowledge and practical experience of operating systems including Windows 98/NT/2000/XP/Vista/7/8. 1/2008/2012 essential

Good understanding of MS Access and SQL Databases

Good understanding of web server technologies
Basic knowledge of Active Directory and permissions on Windows Server Operating Systems
PC Hardware and configuration skills essential
Previous experience of working within a customer service environment
Excellent problem solving ability and skills
Ability to adapt to new technologies
Flexible and ability to work part of a team
Strong team player with a proactive and positive attitude

This position is a full time, permanent opportunity working Monday to Friday between the hours of 85.30pm.


In return our client will reward you with a starting salary of £2325k per annum plus benefits, fantastic training and ongoing support and development

Next Steps

To apply for this position please send your CV to FPSG ASAP! Advertised through Zoek d5b31e77d20a461b82d99396584cdb385

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