Service Desk Manager

Recruiter
Harvey Nash Plc
Location
West Midlands
Posted
10 Sep 2018
Closes
18 Sep 2018
Contract Type
Permanent
Hours
Full Time
Service Desk Manager, Birmingham, £35,000 £38,000pa

Are you a serviceoriented professional with a cando attitude? Are you looking for chances of development in Birmingham? IS an eye for the detail your advantage? If yes is answer to all these questions, then this great opportunity may be a great match for you! My reputable client is looking for a Service Desk Manager to join them on a permanent basis for £35,000£38,000pa. Please see more details below:


Your responsibilities:

* Making sure that impeccable IT Helpdesk service across the business

* Managing a team of 1st and 2nd line team members (team size: 12)

* Communicating to all stakeholders the services offered by the IT Helpdesk

* Working proactively to introduce improvements where needed

* Monitoring the effectiveness of IT Helpdesk and customer satisfaction

* Promoting achievements of the IT Helpdesk team


Your skills and experience:

* Previous experience of working in a similar role and helpdesk management

* Strong appreciation of ITIL service management framework

* Very good knowledge of Wintel and/or VMware and/or SQL Server dba expertise, MS Office, Exchange, SQL Server, LAN/WAN, VMware

* ITIL service management certification or A Level / HNC or equivalent business qualification are an advantage

Not only being able to work in a dynamic environment but also demonstrating strong interpersonal skills are the features of an ideal candidate. Moreover, he or she must be passionate about complex customer service and have great organisational skills.

Please do not hesitate to apply or send your CV directly to #####@######.### Advertised through Zoek 754ad108649047a5b43f5aec148c0a305

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