Hospitality Fulfilment and Client Data Executive

Recruiter
PeopleHR
Location
Berkshire
Posted
10 Sep 2018
Closes
18 Sep 2018
Contract Type
Permanent
Hours
Full Time
ABOUT THE RACECOURSE:
Ascot Racecourse is
horse racing's most iconic venue, with the Royal Meeting the world's most
famous and watched festival. Royal Ascot broadcast to over 200 countries
with audiences in the many millions, has a history spanning over 300 years and
is the cornerstone of the British social scene. Its unique blend of
top-class racing, fashion, fine dining, pageantry and glamour make it a place
Like Nowhere Else. With other stunning racedays and a year-round calendar
of events to support, Ascot is a flourishing business and a fantastic place to
develop your career.
THE ROLE:
An
exciting newly created, combined role, with functions in both Hospitality
Ticketing fulfilment and the management of Client Data in support of the GDPR.
Client Data
A
role of key importance in supporting Ascot in the comprehensive adoption of GDPR
legislation through associated business practices and policies.
Working
closely with the Data Protection Officer, this role is responsible for the
proactive management of all Ascot customer data storage, ensuring that any
requests under GDPR are effectively and expeditiously handled.
This role provides Ascot with the go-to function for customer data management. The role acts as the first point of contact for clients regarding all aspects of GDPR, including but not limited to; subject of information requests, requests for changes to contact preferences, deletion of client history. This requirement extends across all of Ascot’s internal data storage and transactional systems.Attention to detail and a tenacious
attitude are prerequisites of this role, alongside strong interpersonal and
communication skills.Hospitality FulfilmentSupporting the Ticketing and Fulfilment Manager in the printing, packaging and despatch of all fine dining packages for all racedays. Liaising closely with the sales team in understanding the rhythms of sales in the run up to racedaysA temporary resource management role,
overseeing two fixed term staff members who will support in the fine dining
despatch. With the Ticketing and
Fulfilment Manager, resource these roles, and oversee the delivery of the
Hospitality despatch.PRINCIPAL RESPONSIBILITIES: Client Data: Implement the Ascot Data Management proceduresProvide go to content for Ascot internal GDPR driven changes to databasesLiaison with all internal stake stakeholders to ensure completeness of data management, client preference changes and deletion, across all systems and touchpointsLiaison with ICT to ensure quarterly data cleansingProvide initial point of contact for subject of information requestsProvide central management and communication of responses to subject of information requestsProvide the business with feedback on procedures, to enable ongoing improvement of Ascot's GDPR data managementOversee other department's effective management of client detail changesEnsure the complete and absolute adherence of all departments to the GDPR data management requirementsFine Dining:With a team of temporary support, provide all Fine Dining ticket production, packing and fulfilment in an efficient and timely mannerWorking with the Sales Team, provide scalability to the function to satisfy the needs of the racedaysBe the go-to person for the fine dining booking system, and generate table plans for each facility and event
IDEAL CANDIDATE FOR THE ROLE:Excellent knowledge of databases, systems, and ticketing portalsExcellent oral and written communication skills at all levelsExcellent administrative skills, and attention to detailHighly developed customer service skillsExcellent ICT skills, e.g. Microsoft Outlook, PowerPoint, Word and ExcelMarketing understanding and ability to understand the Brand and it's values
BENEFITS AVAILABLE TO THE ROLE:
Alongside a very competitive salary, you will be able to take advantage
of a great package. We offer complimentary tickets for each race day that you
can give to friends or family, discounts in selected stores on Ascot High
Street, as well as Pension Scheme and Life Assurance. We are also keen to
support employees with opportunities to grow and develop within Ascot
Racecourse.

Agency
Support: We would like to thank you for wanting to support us with this role,
however we are keen to utilise our own resources. Advertised through Zoek 6d6b63eeb360450eb6a58f387c6b88404

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