Technical Support Analyst

Recruiter
TalentSpa Ltd
Location
East Riding of Yorkshire
Posted
11 Sep 2018
Closes
18 Sep 2018
Contract Type
Permanent
Hours
Full Time
Technical Support Analyst

Location: Kingston Upon Hull

Salary: Up to 30K

Job Type: Full-time

Benefits: Competitive holidays, on the job training and career progression

The Technical Support team operate as a conduit between the support portals and the development teams.

The Technical Support Analyst will be expected to participate in the design, development and release of new features as well as support the existing products.

The Technical Support Analyst will also be expected to analyse incident trends from support issues and undertake problem management of these recurring issues. The Technical Support Analyst may be expected to provide support outside of normal working hours.

Responsibilities of the Technical Support Analyst:

* Investigation / resolving end user application issues raised through our support process
* Regular reporting on system performance and quality
* Working closely with product and development team to improve the products
* Working closely with support teams to diagnose production issues
* Involvement in projects

Requirements of the Technical Support Analyst:

* Experience of delivering exceptional customer service within an IT service environment.
* Experience with relational databases such as Microsoft SQL Server
* Experience with Salesforce, or other CRM, is desirable but not essential.
* Excellent written and verbal communication skills in English - with the ability to clearly articulate solutions to complex technical problems
* Ability to work with high-value customer administrators and developers
* Experience of configuring monitoring applications
* Planning and organisational skills; needs to be able to work to fixed deadlines.
* Customer service; understands and responds to customer needs (internal and external) and exceeds expectations where possible.

If you feel you meet the above criteria of this Technical Support Analyst then please apply now!

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