Technical Support Analyst (2nd/3rd line) - Central London

Do you have a passion for all things IT related? Are you keen to progress in the IT sector? Would you like to work with could technology? Do you have strong communication skills with a "can do" attitude? If so read on…

Due to growth, we have a new position for a technical support analyst to join the IT team.

Full on-the-job training will be given to the right applicant and there are excellent opportunities to further your career in IT support within the company.
The successful person will have prior experience in a busy help desk environment

Key Job duties:
- 1st point of call for all Support related issues
- Responding to support calls within strict SLAs and ensuring customer satisfaction
- Handling support calls and escalations from end users
- Attending customer sites to resolve issues which cannot be handled remotely
- Preparing and building customer equipment as required
- Ensuring the smooth day to day running on infrastructure and performing maintenance as required.
- Completing projects as required, including researching and testing new products and technologies
- Promoting new products and services to customers
- liaising with customers on technical aspects of sales from enquiry through to delivery

The successful candidate should have extensive practical knowledge of:
- Experience in a service desk environment and with a ticketing system is preferable.
- Strong Active Directory and Group Policy
- Microsoft Exchange
- Hyper V administration
- Windows Server 2003/2016 Installing and maintain
- Trouble shooting application issues
- In depth Office 365 Knowledge inc Power Shell
- In depth networking knowledge, Configuration and management of routers, firewalls and switches and networking diagnostics and troubleshooting
- Experience in both Windows and Mac environments

Desirable but not essential:
- 5 years background in an IT services role
- Industry certifications are desirable but not essential. Such as MSP
- Full UK driving license