Export Customer Service Administrator - German Speaking

£18000 - £21000 per annum
04 Sep 2018
02 Oct 2018
Recruitment Genius Ltd
Public Sector
Customer Service
Contract Type
Full Time
This company is looking for a German Speaking Export Customer Service Administrator who shares their passion for providing an unrivalled experience for their customers. They offer a competitive salary based on skills, experience and qualifications plus an annual profit related bonus. This role is based within their Customer Service team at their global headquarters in Burnley; 08.30 am - 17.00 pm Monday to Friday (with an early finish Friday).

They have focused on design excellence and differentiation throughout their 33-year history - winning two Queen's Awards for Innovation and Export achievements, Lancashire Business of the Year 2017 and many more. They offer exclusive printed and woven contract fabrics to the international Hospitality, Healthcare and Workspace markets.

Supporting their staff and suppliers is key to their success, and through innovation, a high-performance culture and exemplary customer service, they are proud of their legacy as an ambitious, market leading company who continues to expand and flourish.

Duties will include;
- Customer liaison for resolving queries.
- Qualifying new leads and enquiries and acting as the internal point of contact for your Business Development Manager.
- Order and sample processing, monitoring orders, stocks, print dates
- Ensuring that export profiles and documents are carefully administered.
- Accurate recording of price agreements or service agreements pertaining to individual customers.

The ideal candidate -
- Positive attitude plus office administration and customer service experience.
- Good standard of written and oral business German.
- Interpersonal and communication skills and a confident telephone manner.
- Ability to prioritise and multi-task and attention to detail.
- Team player but also able to work under own initiative and demonstrate a sound business acumen.

Working with them means that you'll be working within a team environment who enjoy the following benefits.
- Early finish Fridays - finish at 15.00 pm providing you swap your 1-hour lunch breaks for half hour lunch breaks on 4 out of the 5 working days.
- 22 holidays a year plus 8 bank holidays, which increases based on length of service.
- Annual Profit related bonus scheme.
- Free on-site car parking.
- Proactive training and development opportunities.
- Regular social events.
- They pride ourselves in their employee engagement, with our score for May 2018 being over 85%.

Their commitment to continual improvement and growth, and an adherence to their key principles and corporate values provides excellent opportunity for growth and development for those who also strive for excellence.

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