Software Support Technician - Graduate Trainee

Optima Recruitment
28 Apr 2017
28 May 2017
Contract Type
Full Time

An excellent opportunity for a Graduate to join a small organisation as a Software Support Technician, where you will be given excellent training and support.

Very well established expanding business providing and supporting a high quality software product to their growing client base

Job Description:

  • Providing frontline technical support to customer base
  • Resolving any queries immediately where possible or managing through to resolution
  • Raising and maintaining all necessary and relevant internal records
  • Mixture of hands on customer IT support and occasional on-site work
  • Building client relationships
  • Undertaking training to ensure a high level of technical knowledge is maintained
  • Ability to eventually conduct and participate in client meetings / system demonstrations
  • Remote support for clients regardless of location
  • Communicating effectively with customers by telephone, email and in person
  • Expediting customer faults and technical issues effectively to second line when necessary
  • Ensuring ongoing communication and information is maintained with the customer

Person Specification:

  • Ideally educated to A Level standard (or equivalent)
  • Qualification in IT would be an advantage
  • Good working knowledge of programming in any development language
  • Exposure to any web based development Languages such as HTML, PHP or JAVA would be advantageous
  • Familiarity with Microsoft Server Operating Systems
  • Excellent knowledge of MS Office
  • Driving license and car owner
  • Experience in a similar role
  • Familiar with Operating Systems - MS Servers
  • Must be proactively minded, flexible and have excellent customer communication skills
  • Lives within 10 miles of Leatherhead

Additional Information:

  • £18,000 - £22,000 (Depending on previous experience)
  • 20 days holiday + 1 additional day for each year of service
  • 9am - 5.30pm Monday to Friday
  • Based in Leatherhead
  • Opportunities to progress for the successful candidate
  • Eligible for BUPA Private Health insurance upon successfully completing the probation period

Please note; Due to the large number of applications that we receive, if you have not had a response within 7 days, please assume that you have been unsuccessful on this occasion.

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Optima Recruitment acts as both an 'Employment Agency’ & 'Employment Business’ providing recruitment services throughout Surrey.