Project Coordinator

£24000 - £27000 per annum
26 Apr 2017
24 May 2017
Recruitment Genius Ltd
Public Sector
Contract Type
Full Time
Reports to: Sales & Marketing Manager
Hours: Full Time, 0830-1700hrs Mon-Fri
Holiday: 31 days including public holidays
Salary: £24,000 - £27,000
Probation: Six months

This company is an established bathroom brand inspired by their passion for Italian design and flair.

Position overview
Support the Contracts team to ensure that jobs run efficiently, to schedule and within budget ensuring that gross profit and quality are maintained. To be a point of contact for all stakeholders, taking and resolving queries and documenting changes related to the project.

Qualifications and Experience
- At least 1 year's proven experience in a contracting team or relevant support role.

- Excellent communication skills, both written and verbal
- Ability to perform to deadlines both for colleagues and customers
- Ability to multitask, running multiple projects at once with conflicting priorities
- Practically minded to ensure a solution that will work effectively and anticipate any problems in advance
- Excellent planning and scheduling skills, with strong priority management and accurate attention to detail
- Flexible, 'can-do' attitude to achieve short notice requirements and turnarounds, delivering excellent service to our customers
- Team Player
- Strong planning and organisational skills
- Strong IT skills to manage, update, and use systems effectively
- Commercial awareness to make cost-effective decisions

Key Roles and Responsibilities
- Customer liaison throughout all contracts ensuring that communication is clear, concise and professional
- Produce detailed proposals/quotations
- Document preparation for various stages of the contract cycle - such as job packs for final surveyors, fitter packs, RAMs and O+M manual requests.
- Liaise with the purchasing manager regarding purchase of non-stock product.
- Ensure timely review and approval / reconciliation of variations
- Maintain contract job packs, system records and documentation to ensure that the most up to date and relevant information is available to all internal team members.
- As needed, provide guidance/updates to sector managers
- Monitor installations team email inbox, ensuring timely response to all communication
- Answer incoming Contract Team phone calls in a professional manner focussing on a first call resolution
- Book in final surveys with the surveyors and customers, setting deadlines for paperwork to be returned and manage the follow up of associated documentation to ensure that manufacture can proceed in good time
- Ensure that all customers receive an exceptional level of service from the team throughout the contract cycle ensuring that customer experience surveys are sent upon completion.
- Support the Contracts and Finance Department with the administration of calculating GP upon completion
- Maintain all contracts systems and assist with system development and improvement under the Operations Manager
- Follow up leads and book appointments with Architects, Contractors, Developers

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