Customer Service Administrator

Location
Chiswick
Salary
£22000 per annum
Posted
25 Apr 2017
Closes
23 May 2017
Ref
00067758
Contact
Recruitment Genius Ltd
Sector
Public Sector
Function
Customer Service
Contract Type
Permanent
Hours
Full Time
This fast growing interiors company located on the vibrant Chiswick High Road is looking for a delightful and motivated individual to join the team on a permanent basis.

As a Customer Service Administrator, you will work closely with the project managers and installers to ensure that projects run smoothly from start to finish. You will be proactive and be able to cope with multiple projects simultaneously to agreed deadlines. You will provide high quality service and your communication skills must be excellent.

Your role will involve the following:

- Full administration of multiple projects including processing of orders
- Ensure accurate and timely invoicing of project payments
- Provide timely project logistical support including booking the installer and arranging delivery of orders
- Preparing installers with project briefs and sign off completion forms
- Responding and managing incoming Customer enquiries and requirements
- Managing sampling stock and requests ensuring the customer receive their samples in a timely manner

Essential Attributes:

- GCSE Grade B or above (or equivalent) in English and Maths
- Excellent command of English with exceptional email and telephone manner
- Outstanding organisation and administration with previous experience
- Excellent attention to detail and accuracy
- Good PC skills in Microsoft Word, Excel and Emails
- Demonstrate integrity, professionalism and customer service driven
- Ability to multi-task and work well under pressure
- Bright and bubbly with a positive and flexible attitude
- A good team player

Experience in selling building materials would be beneficial but not essential. Training will be given so long candidate is keen to learn about interior products.

Applicants must be eligible to work in the UK and have a valid NI Number, UK bank account and UK driving license.

Working Hours:

- Monday to Friday: 9am to 5.30pm
- The candidate may be required to work on Saturdays.

Remuneration:

- Basic salary £22,000
- 20 holidays plus bank holidays and extended Christmas holidays

Location: Chiswick office

3 month probation period

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