xCenta Administrator

25 Apr 2017
23 May 2017
Recruitment Genius Ltd
Contract Type
Full Time
A fantastic opportunity has arisen within this award-winning Risk Management company for an xCenta Administrator to join their busy Retford xCenta Support & Development team.

xCenta is an online Health and Safety management system, which services their clients who range from single sites to businesses with more than 200 locations.

Responsibilities include:
- Providing technical assistance and support to their UK wide xCenta client base;
- Providing assistance and support to their in-house xCenta development/support team;
- Providing technical assistance and support to their UK wide team of Health and Safety Consultants;
- Creating new forms / updating existing forms and templates within the system and creating / updating FAQs (frequently asked questions) via their xCenta Support portal;
- Developing short "how to" video clips using Movavi screen capture technology to further enhance their xCenta support function.

The ideal candidate will have:
- Experience of using Microsoft Office applications such as Outlook, Word, Excel and Powerpoint;
- Strong organisational and problem solving skills;
- Excellent verbal and written communication skills;
- A professional telephone manner and a passion for providing excellent customer service;
- Meticulous attention to detail;
- The ability to meet challenging deadlines and react under pressure;

Full training will be provided within a friendly and supportive, team environment.

In return they provide excellent working conditions, including staff gym, and a benefits package that includes pension contribution (Auto Enrolment 4% employer, 1% employee), death in service benefit, 25 days' holiday, financial support with training and career development and on site car parking.

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