Claims Handler

£17000 per annum
24 Apr 2017
22 May 2017
Recruitment Genius Ltd
Contract Type
Full Time
This compensation company is seeking a Claims Handler to join their expanding team in Liverpool.

They offer a Flights Compensation service for consumers that have experienced issues on flights travelling to or from Europe.

Under EU Regulation 261/2004 passengers that have been affected by delayed, cancelled or overbooked flights that could have been prevented by the airlines are entitled to compensation. The amount of compensation ranges from €125 - €600 (£105 - £500) which covers every one affected on the flight. With many bookings including multiple passengers consumers could be eligible to claim thousands in compensation.

The Role

The purpose of the role is to effectively review and handle all new flights delay/cancellation claims which are sent through from their sales team.

As a Claims Handler, your main responsibilities will be to conduct full and detailed reviews of all new claims ensuring they have all the required information and documentation to lodge claims against various Airlines. You will assess liability and issue sign up documents to Claimants, following up with every enquiry and updating Claimants throughout the process.

Required Skills

- Claims Handling Experience
- Professional and Confident Telephone Manner
- Organisational Skills
- Previous customer service experience
- Capable of gathering, organising and managing information
- Ability to multi-task & deal with several actions/ cases simultaneously
- Ability to assimilate and apply new skills when required

You will need to have a professional, confident telephone manner and strong empathy skills.

The ideal candidate will be sales driven and a motivated self-starter with a persuasive, strong and confident telephone manner.

If the position of a Flights Claims Handler is of an interest to you then please apply now.

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