Cloud NOC Infrastructure Analyst - Microsoft, Azure, O365 | London

Location
London
Salary
£40,000 - £55,000 Depending on Level + Host of Benefits
Posted
17 Aug 2018
Closes
14 Sep 2018
Ref
11687
Function
IT
Contract Type
Permanent
Hours
Full Time

Cloud NOC Infrastructure Analyst - Microsoft, Azure, O365 | London
London, SE1
£40,000 - £55,000 Depending on Level + Host of Benefits


Our Cloud NOC Infrastructure Analysts help customers operate workloads, applications, and infrastructures across a wide range of Microsoft Azure Solutions in a global Managed Services team.

Working in an award-winning Microsoft Partner leading growth in Microsoft Azure Solutions, this team environment can accelerate your technical growth in the Cloud. You can access knowledge, Microsoft training and a career path from Analyst level to Infrastructure Consultant, Advanced Operations and even to Technical & Solutions Architect. 

Our customer base includes global corporations from all verticals, with presence and associated technology infrastructure around the world. Our team is comprised of Analysts who thrive on digging deep into technical issues, correlating events, and providing actionable steps back to our customers. 

Our business value is to ensure there are eyes on our customer's critical infrastructure 7x24x365, and alert them to any issues in advance of outages that could affect associated critical business operations. Ongoing performance analysis and reporting are also additional value services provided to our customer base giving you technical variety and stretch on cloud products and services. 

Cloud NOC Infrastructure Analyst Responsibilities:

The Infrastructure Analysts play a key role in monitoring the health of customer environments 24 hours a day and are the first point of contact for outages on systems we monitor as part of the service.

+ Provide proactive remote systems monitoring and troubleshooting support to our client base, to ensure maximum service availability and performance of their technology infrastructure.
+ Perform a variety of tasks including systems health monitoring, server scans, diagnostic tasks, event log correlation and performance monitoring.
+ Ensure tracking and knowledge base systems are kept up to date.

Experience Requirements:

+ Availability & Experience of 24/7 shift work (5 on +3 off days, 5 on +4 off nights)
+ Advanced diagnostics and troubleshooting in a primarily Windows corporate environment.
+ Technologies include Azure, DNS, Active Directory, DHCP, Exchange, SQL, Skype for Business and Office 365
+ Clarity of verbal & written communication skills
+ Attention to quality and detail
+ A passion for customer service & interaction

Ideal / Preferred Qualification:

+ Must have or be able to pass Security Clearance 
+ Experience with Microsoft OMS/Log Analytics
+ Experience with Microsoft System Center (SCOM)
+ Exposure to a Network Operations Centre and incident management systems and processes

Salary & Benefits:

Basic Salary Circa £40,000 Engineer (£55,000 Team Lead)
London Bridge Location
25 days paid holiday | 5+ extra days holiday via buy back scheme | Volunteer Charity Day | Subsidised gym options | Microsoft education opportunities | Private health insurance | Workplace pension scheme | Income protection scheme
Regular team outings & social events including summer & Christmas parties 
Season ticket loan | bike scheme 
Offices in London, Washington DC and Canada

What’s in it for you?

+ Working with a recognized & trusted Microsoft partner accessing knowledge which goes beyond cutting edge that’ll keep you at the forefront of this hot growth area.
+ International business – Support customers from the centre of excellence at the heartbeat of a global but agile organisation. 
+ Team – be a pivotal team contributor in a rapidly growing and evolving UK/USA/Canada operation and collaborate with team members in South Africa.
+ Mentoring Support – grow in a strongly supportive safety net with experienced technical colleagues to
+ Make a visible difference at the leading edge of Azure growth.

You may have worked in the following capacities:
Senior NOC Engineer, NOC Infrastructure Engineer, Cloud Engineer, Microsoft Infrastructure Analyst, Cloud Infrastructure Engineer, Microsoft Solutions Engineer.

Interested? Apply here for a fast-track path to the hiring manager

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