Service Delivery Manager

Recruiter
Teledyne
Location
Chelmsford
Posted
02 Aug 2018
Closes
31 Aug 2018
Sector
Engineering
Contract Type
Permanent
Hours
Full Time
Salary Details: £32,000-£60,000

Service Delivery Manager – Permanent – Full Time – Chelmsford - £32,000-£60,000
Do you have experience in a customer-facing, business role?
Are you able to come up with commercially innovative and value-adding solutions for customers?
Do you have significant experience leading cross-functional teams?
If so, Teledyne are looking for a Service Delivery Manager to join their RF Power Division in Chelmsford. In this key, high-profile role you will deliver a portfolio of contracts that will have a major impact on the success of our customers, as well as the financial and reputational performance of our business. As part of this role, you will be leading a cross-functional Team where you will be expected to exceed the expectations of both internal and external customers as you deliver on orders, revenue and customer satisfaction. If this sounds like and interesting role for you, then please apply today!
About Us
Across the globe we deliver innovative developments in technology for high performance systems and equipment across Civil Aerospace, Defence & Security, Space, Industrial, Medical & Science applications. In our RF Power Division, we partner with our customers in a wide variety of markets, all around the world. Over 90% of the world’s radiotherapy machines contain our technology, we bring vehicles and boats to a Safe Stop, protecting people’s lives, we stop boats colliding at sea, our technology detects and deceives radar threats, we control the kicker magnet in CERN’s large hadron collider, and much, much more.  Â
The Role
At Teledyne, the Service Delivery Manager will provide focused leadership for an effective delivery of your contract portfolio, ensuring the application of an appropriate contract and project governance that is in-line with the Te2v operating framework. You will be expected to effectively manage both internal and external stakeholders while generating accurate workload forecasts to support resource planning within the business and its functions.
Additionally, the role requires you to develop and maintain key contract documents, including Contract Management Plan, Risk register and Contract Reporting Packs.
Key Skills/Responsibilities:
* Extensive experience in customer service and business roles * Experience in large-scale programme and/or contract delivery with demonstrable evidence of leading highly-complex stakeholder interactions * Significant experience of leading cross-functional teams * Able to demonstrate track record of securing business growth * Experience of operating with major commercial customers both in the UK and overseas * Demonstrable experience delivering high-levels of customer satisfaction * Experience of working and operating within fast-moving and competitive environment * Ability to deliver long-term sustainable value for the company * Ability to focus on the strategic needs of the customer whilst exercising good commercial judgement * Able to build confidence with senior internal and external stakeholders * Extensive experience of building and managing complex budgets and resource allocation prioritisation to achieve the intended outcomeAs a Service Delivery Manager, you will be working from 8:30-16:30 Monday to Friday. This role is based in Chelmsford, but moderate global travel will be required.
Next Steps
If this role sounds like the opportunity for you and you have the necessary skills and experience, please apply today by clicking apply and completing our application process through staff-finda.
Package description
Service Delivery Manager – Permanent – Full Time – Chelmsford - £32,000-£60,000

Skills Required

Service Delivery Manager, Business, Customer-facing, Solutions, Engineering, Industry, Contracts, Customer Service, Workload Forecasts, Support, Resource Planning

Keywords
Service Delivery Manager, Business, Customer-facing, Solutions, Engineering, Industry, Contracts, Customer Service, Workload Forecasts, Support, Resource Planning

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