Customer Brand Change Management Co-ordinator

Axis Recruitment
21 Apr 2017
21 May 2017
Contract Type
Full Time

Job Purpose

  • The Management, Coordination and progression of all Branded & Customer Own Brand, NPD, EPD and label changes to minimise financial write off to the business.
  • Ensuring delivery of a successful change or launch, by using CPA to acheive milestones in conjunction with NAM/Marketing.
  • To provide critical project information to stakeholders during project milestones/meetings to enhance business decisions.


  • Finished Goods and Packaging Management Control.
  • Responsibility to ensure delivery of product launches.
  • Escalate & communicate risks and issues related to meeting critical customer timelines and launches.

Principal Responsibilities

  • Ensure all Customer contacts for NPD projects are briefed into the appropriate Marketing, NPD Managers and NAM.
  • Once accepted concept briefs are confirmed and approved by Marketing, they are placed in the Scoping Folder.
  • Attend Scoping Meetings to formalise Project Risk Register
  • Raise CPA using MS Project and Project Managed through key milestones with Project Sponsor to Customer Acceptance.
  • Ensure the CPA is updated for project progression
  • Investigate, Manage key timelines and critical dates ensuring that the Project Stakeholders are aware of key milestones.
  • Attend Project meetings as required to include internal and external meetings in support of the project process.
  • Creation of PCF’s as per super session policy.
  • Facilitate the Delist/Amend Forms distribution to enable Site Planning and Supply Teams to identify unique and surplus stock with in the business.
  • Manage data using the Project Server.
  • For New and Existing Product development work/liaise with NPD Manager up to first production protocol.
  • Laise with Product Launch Team, during artwork development through to File to Printers, liaise with Customer Focus and hand over at FTP.
  • At FTP for all NPD/EPD/PMP products ensure SAP Codes are available on SAP.
  • To act as a single point of contact for customers in respect of Change Management queries.
  • Liaise/work with Marketing, R&D Managers, NAMs, Technical, Product Launch Team, Factory Packaging Technologist, Factory Planners, Forecasting, Purchasing, Supply Chain, Factory Logistics and Account Customer Focus Team (list not exhaustive).
  • Escalate issues that impact on the project launch.

Knowledge, Skills & Experience

  • Sufficient knowledge of Project Management, and Supply Chain.
  • Microsoft Excel (Intermediate level)
  • Microsoft Project
  • Excellent interpersonal skills
  • Strong Communication Skills
  • Excellent time management and organisational skills
  • GCSE (or equivalent) Maths and English (grades A - C)
  • Must have a full UK driving licence & own transport