Customer Relations Coordinator - Luxury Travel Company

£23k per year + Benefits, Educationals
21 Apr 2017
21 May 2017
Contract Type
Full Time
Customer Relations Coordinator

South West London

£23,000 + Benefits

My client , a long established leading upmarket tour operator is now seeking to recruit a Customer Relations Coordinator.

The Customer Relations Coordinator is an integral part of the customer services team so the ideal candidate must have previous experience in a similar role with good letter writing skills and grammar.

Customer Relations Coordinator Responsibilities:

* Handle all in-coming calls, e-mails and written enquiries into the Customer Relations department and log for action
* Discuss and where possible try to resolve any on-going customer issues
* Assist team members when required in all areas of the Customer Relations department
* Print / dispatch acknowledgement letters
* Investigate and respond to customer enquiries & complaints and communicate & process all pre-tour changes and cancellations to customers within agreed timescales
* Raise refunds, credit vouchers, compensation or other gestures as necessary
* Action customer requests received from other areas of the business linked to Customer Relations
* Generate 'Welcome Home' letters and send within agreed timescales
* Log all customer credits in the booking system, recording voucher numbers and notes relevant to the complaint

Customer Relations Coordinator Experience Required:

* Previous experience in a customer service role within travel is essential
* Good letter writing and grammar skills
* A professional and friendly manner. Approachable to both colleagues and customers
* Ability to relate to our experienced and discerning travellers
* Ability to work unsupervised, individually and as part of a team
* Proficient at planning and organising own time
* Flexible and adaptable to changing priorities

Customer Relations Coordinator Salary and Benefits:

* Base Salary £23,000
* Good Benefits
* 20 Days Holidays
* Travel Concessions