Optical Customer Service Advisor - Kettering

Recruiter
Zest Business Group Ltd
Location
Kettering
Salary
£15912 pa
Posted
21 Apr 2017
Closes
21 May 2017
Sector
Healthcare
Contract Type
Permanent
Hours
Full Time
A full time Optical Customer Service Advisor is required to work for a leading Optical supplier based in Kettering. This company supplies high quality ophthalmic lenses into Opticians all across the UK.

You will work as part of the Customer Services Team resolving any questions and queries via telephone, email or any other appropriate means making sure the customer is left satisfied.

Typical duties involve;

- Handle incoming telephone calls from customers, ensuring calls are answered promptly and professionally
- Process lens and consumable orders and place orders with external suppliers
- Liaise with suppliers and other relevant parties regarding problem orders
- Maintain a regular check on order progress and ensure that customers are kept fully informed of the status of their orders
- Update local systems ensuring that full details are maintained of contact with customers and relevant notes of any discussions
- Maintain customer service emails and ensure that responses are provided within a timely manner
- Provide technical advice and guidance to customers where there is concern over the suitability of orders
- Liaise with other departments for issue resolution
- Maintain strong working relationships with existing customers and stores developing positive relationships with new stores to ensure long term success

Requirements

- Previous Optical experience, either in an opticians or a similar optical supplier
- Lens knowledge
- Excellent customer service skills
- Good working knowledge of Microsoft Office applications
- Ability to adjust priorities and manage time effectively in a fast paced environment
- Language skills would be desirable (Dutch/Hungarian/Spanish

You can choose between two different working patters either;

- Monday to Friday 8am-5pm plus every second Saturday 9am-6pm (day off given in lieu for Saturdays worked)
- 3 days on/3 days off 8am-7pm

The salary £15,912.00 plus various company benefits.

To apply for this role please send a copy of your CV or alternatively call **************