Gap Personnel is one of the top 10 industrial labour providers in the UK, covering more than 2 million shifts for over 1500 companies a year.
Gap personnel, operating as an employment business, We are currently recruiting for Central Operations Resource Coordinator to work with a client based in Fenton, Stoke on Trent.
Responsibilities of the role :
·Maintain all data bases and ensure all information is up to date and readily available to all Management, Support and Operational staff.
·Ensure all field colleagues are verbally confirmed for locations and shift patterns for the following week, providing any job specific information, when required.
·Ensure all field colleagues receive confirmation of all shifts and information, by way of text message.
·Ensure all field colleagues accommodation requirements are received, are accurate, are booked in line with company budgets and standards, confirming details with the field colleagues
·To act as a Support Centre for our customer representatives, taking bookings, answering queries and resolving issues where required.
·Ensure all bookings are scheduled and allocated sufficient suitably skilled resource. This will include daily calls to check attendance.
·Ensure the businesses needs are met and work as part of team to ensure all tasks are completed
·Deliver and maintain a fast, friendly and efficient service to both internal and external customers.
·Develop and maintain the image and perception of the Dee Set brand & ensure it is known both internally and externally for its exceptional service
·Ensure all Customer/Colleague complaints are dealt with in a fast, positive and professional manner
·Communicate in a professional and respectful manner when dealing with customers and colleagues
·Ensure any issues are escalated to the relevant managers at the earliest opportunity
Health & Safety:
·To comply with company policies & procedures within the Company.
Free onsite car Park
Able to access on Public Transport
Canteen, With Sitting area.
£8.36 per hour.
You will be required to work 5 days a week.
Experience is not essential but advantageous.
Immediate interviews available.
For more information Please contact Simona Molnarova on 01782 289090 or send your CV buy clicking the button below.
The gap personnel group are committed to the selection, recruitment and development of the best people, basing judgments solely on suitability for the job. All roles available pay in accordance with National Minimum Wage / National Living Wage guidelines