Customer Care Administrator

Recruiter
Randstad Business Support
Location
Birmingham
Salary
£9.23 per hour + free parking
Posted
21 Apr 2017
Closes
21 May 2017
Sector
Engineering
Contract Type
Permanent
Hours
Full Time

Customer Service Administrator - Coleshill

£9.23ph

8:30 am to 5:00pm - Monday to Friday

Temporary on-going role

Are you a people person? Comfortable dealing with complex customer queries? Enjoy managing your own workload on a daily basis? Flexible to start immediately?

We have an exciting opportunity to join a fast paced team in the property sector. If you love working in a friendly team environment, you'll be right at home here!

Benefits:

  • On-site parking
  • Conveniently located within five minutes walking distance from the train station
  • Pension
  • Holiday (28 days per year including bank holidays)

As the first point of contact for customers, you'll be expected to ensure that every customer receives the same level of assistance and guidance you yourself would expect. To deliver that you must be able to demonstrate:

  • First class customer service
  • Excellent communication - both written and verbal
  • Excellent team work
  • Confidence and competence at co-ordination of appointments and answering inbound queries
  • Problem solving skills
  • Ability to plan & organise
  • IT Literacy
  • Ability to work under pressure

Responsibilities:

  • Support all customer queries
  • Schedule appointments
  • See the problem resolution process through from start to finish
  • Keep customers updated on the progress of their query
  • Maintaining and delivering a first class customer service experience at all times
  • Representing the Brand name in a positive and professional way at all times
  • Develop and maintain internal customer relationships
  • Have a close eye for detail in all that you do

If you're passionate about delivering a high-quality customer service, no matter the query then this is for you, don't hesitate, apply today.

You would need to be available immediately to be considered for this role.

Randstad Business Support acts as an employment business when supplying temporary staff and as an employment agency when introducing candidates for permanent employment with a client. Randstad Business Support is an equal opportunities employer and decisions are made on merits alone.

Why not listen to some of the inspiring stories from our candidates and their one piece of career advice. It's just a few of the thousands of people who have found success in their working lives with Randstad. Visit www.randstad.co.uk/how-i-became to find out what you could become.