Client Account Manager - Pensions

Recruiter
Professional Recruitment
Location
Cheltenham
Salary
From £33,000 to £36,000 per annum
Posted
21 Apr 2017
Closes
21 May 2017
Contract Type
Permanent
Hours
Full Time

We are working with a highly successful Pensions Administration Company to help them employee an enthusiastic and dedicated individual into their vacancy as a Client Account Manager.

You will be responsible for a range of client management tasks including understanding the client and the clients aims and objectives, you will be dealing with clients telephone queries and day-to-day correspondence providing technical advice where needed. You must take personal responsibility for completion of work allocated to you and meeting the deadlines set.

You will be hosting client meetings on a regular basis to maintain and develop the working relationships with your portfolio of clients. In this role you would be responsible for ensuring that any customer concerns or complaints are processed correctly and raise with appropriate reporting partners immediately. You will also be heavily involved with the training and development of local teams on customer care and client relationships.

The role holder will complete work for clients including research and development, so you will need to have an understanding of the requirements of Pensions Legislation, Regulations and other guidance. You will also provide feedback to ensure that the teams tools remain appropriate for the work that needs to be carried out.

To be successful in this position you will need experience of working at a high level within an organisation administering pension schemes. It would also be desirable to have a pensions or business qualification with a recognised professional body – preferable APMI/FPMI or equivalent.