IS Delivery Manager
IT Service Delivery Manager Birmingham £65,00 - £75,000
I am currently recruiting for an IT Service Delivery Manager for my client based in Birmingham. This is an exciting opportunity to join a dynamic team within a large successful organisation, responsible for the overall delivery of all IT products and services and help customers achieve their IT strategic objectives by identifying and delivering technologies that enhance business processes.
The IT Service Delivery Manager will act as the primary point of contact with customers to generate ideas for new and innovative IT solutions, manage the demand planning, forecasting, budgeting, supply planning and prioritisation of projects while overseeing and approving the development of the IT aspects of the business case for new programmes/projects and ensure that the solutions are fit for purpose. It is key that you are able to translate business requirements into systems specifications in close collaboration with the Business, Business Change and the Managed Service Partner.
The IT Service Delivery Manager will Define, develop and deliver, processes and systems to ensure a consistent and good level of service, meeting customer's expectations. You will take the lead in the management of employees, manage the operational supplier relationship and performance, including the development and tracking of key performance indicators, benchmarking, disaster recovery planning and use of management information and seek out re-engineering and decommissioning opportunities to reduce IT operational expense.
The IT Service Delivery Manager will have a deep understanding of the software development processes, methodologies, tools and standards, a deep understanding of Project Management principles and life cycle and in particular CPMF and Prince 2 with particular emphasis on Risk Management. It is key that you have a strong understanding of established and emerging technologies and their contribution to systems solutions, understanding the business strategy and understanding of the Technical and Operations Strategies.
If you have the above experience and are ready for a challenging new role within a successful organisation please apply today.