2nd Line Support Engineer (Windows Server SQL Server Field Engineer)

Recruiter
Go IT Recruitment Ltd
Location
Hull
Salary
From £25,000 to £30,000 per annum + excellent benefits
Posted
21 Apr 2017
Closes
21 May 2017
Contract Type
Permanent
Hours
Full Time
2nd Line Support Engineer (Windows Server SQL Server Field Engineer)

Working for a Leading Software Communications company based in Hull, East Yorkshire. 

JOB ROLE:

  • Support department delivers support and maintenance to both internal (IT and Telephony infrastructure) and external Customers.
  • We plan to deliver a high level of customer service and satisfaction through effective and cost efficient support and maintenance services, in a manner that delivers the optimum operational availability, resilience, and is capable of achieving ISO 20000
  • The purpose of this role is to contribute to achievement of the Service Management Policy by ensuring the ongoing operational system capability of Support Contract customers via the provision of technical advice, fault resolution and support in line with the appropriate Service Level Agreements.
  • Ensuring calls are logged, progressed and updated, in accordance with the relevant Service Level Agreements, the customer is informed of any updates, and calls are escalated to the Customer Support Team Leader or Support Manager if required and as appropriate
  • ESSENTIAL SKILLS/REQUIREMENTS:

  • A BSc Degree in Computer Science or a related field or equivalent HND/GNVQ or IT qualifications
  • Has 2+ years providing solid 2nd Line support to Customers and some travel to Client site.
  • Strong problem solving skills
  • UK Driving License is a MUST for this role
  • SQL Skills required are: SQL backups; SQL query's Scripting of information for databases; SQL Maintenance Plans; SQL Server replication the ability to set it up is a must.
  • Must have Good English communications skills in both written and verbal skills to communicate at all levels with Internals and External Client/Stakeholders of the business.
  • STRONG TECHNICAL SKILLS IN:

  • Build, Ghost and Install Workstation and Server PCs, and perform functionality testing of individual Workstations and Servers.
  • Install, configure, utilise and test software on Servers and Workstation PCs, eg Client OS (Windows XP, 7), Server OS (Windows Server 2003, 2008, 2012), SQL Server (2000, 2005, 2008, 2012), Remote Access Software (Pc Anywhere, Dameware, WebEx and VNC), Diagnostic tools (eg Perfmon, Event Viewer)
  • Fault finding and rectification of Workstation and Server faults, including issues with Windows, MS SQL Server Databases and Replication, Domain Issues, Backups and Time Sync
  • Virtualisation platforms (ESX, ESXi, Hyper-V)
  • LAN, WAN and VPN concepts
  • Backup and Restore procedures
  • Information security
  • DESIRABLE SKILLS:
    Microsoft certifications MCP MCSE, MCSA,

    EXCELLENT SALARY & BENEFITS

  • Salary £25,000- £30,000 per annum
  • 25 days holiday,
  • BUPA,
  • Life assurance x3 times salary
  • Pension
  • Great training & Development
  • Exclusive to Go IT Recruitment Ltd - 2nd Line Support Engineer (Windows Server SQL Server Field Engineer) - ONLY looking for local candidates or within a 1 hours commute to Hull area.

    COMMUTABLE FROM:
    Hull, Beverley, Grimsby, Leeds, Scunthorpe, Doncaster, York, Kingston Upon Hull, Selby, Lincoln, Bridlington, Filey, Scarborough, Pontefract, West Yorkshire, North Yorkshire, South Yorkshire. 

    * PLEASE NOTE: successful candidate will be SC/CRB checked as the role is working with high profile clients

    EQUAL OPPORTUNITIES
    Go IT Recruitment is committed to equal opportunities and actively seeks applications from all sectors of the community irrespective of sex, race, colour, nationality, ethnic or national origin, disability, marital status, sexual orientation, having responsibility for dependents, age, religion/beliefs, or any other reason which cannot be shown to be justified. Go IT Recruitment acts as an employment agency/business. 

    Applicants must be eligible to live and work in the UK. Only successful candidates will be contacted.

    KEYWORDS:
    Support Engineer (2nd Line Windows Server SQL Server LAN WAN), Systems Engineer, Network Engineer, Network Administrator, Systems Administrator, 2nd Line Support Engineer, 3rd Line Support Engineer, System Engineer, Field Engineer