Change Manager

Recruiter
ARC IT Recruitment Ltd
Location
Bedford
Salary
£45000 - £55000 per annum + Plus Benefits
Posted
21 Apr 2017
Closes
21 May 2017
Contract Type
Permanent
Hours
Full Time
Change Manager
Bedford with travel to London for regular meetings
£45k - £55k

Change manager is required by a global insurance company to champion change processes across the organisation. This is a pivotal, rapidly evolving role ideally suited to someone with several years working in a similar capacity within a fast-paced environment.

Key Responsibilities:
  • Ensure that all changes to the live environment, whether, hardware, operating system, configuration, or software in nature, are appropriately controlled and delivered effectively in a manner that meets stakeholder requirements and avoids business disruption
  • To ensure only clearly defined and sanctioned change is released to production environments, demonstrating adherence to process and appropriate documentation and approval to satisfy business and audit requirements
  • To provide clear visibility of planned future releases, ensuring appropriate knowledge and awareness across IT and the business of the impact of each release
  • Partake in Project/Change governance meetings and forums with the aim of providing an early steer in change and release management
  • Contribute to the ongoing improvement of the Change Governance framework to ensure sufficient inclusion of current change and release management practices
  • Ensure end to end problem management processes are coordinated and performed according to agreed processes
  • Ensure 3rd party suppliers fulfil their contractual obligations, especially with regard to resolving problems, root cause analysis, monitoring trends and providing problem-related data and insights
  • Formally close problem records. Plan, execute and document appropriate follow up activities relating to Major Problem reviews
  • Proactive communications with all internal stakeholders/3rd party suppliers to highlight risks, issues, dependencies, conflicts and actions needed to improve service quality and stability


Key Requirements:
  • Significant experience in Change Management
  • Experience in planning and successfully driving delivery of concurrent complex cross-business change projects
  • Experience in working with a variety of Change governance frameworks and enhancing these to fit to organisational culture with emphasis on proven ability to mentor/coach individuals as part of overall organisational development process
  • Proven experience managing stakeholders and leading small to medium sized teams to deliver to common goals
  • Must have the experience and gravitas to lead and manage a team of cross functional/technical experts from across various business units
  • ITIL Certified (ITIL Expert is desirable)
  • Experience of release management


For a full consultation on this role, please send your CV to Rebecca Collings or call 0207 148 7178