Arrears Officer

Recruiter
Pure Resourcing Solutions
Location
Ipswich
Salary
£19000 - £22000 per annumtxtSalaryFrom=19000
Posted
21 Apr 2017
Closes
21 May 2017
Sector
Accountancy
Contract Type
Permanent
Hours
Full Time
Our financial services client based in Ipswich are looking to recruit an Arrears Officer to join their expanding team. The successful candidate will proactively manage residential mortgage accounts which are in arrears by ensuring that collections and litigation activities are carried out in accordance with the levels specified by the SLA, procedures and current legislation.

Key accountabilities will include:
-Manage a caseload of borrower accounts from day 1 arrears through to litigation
-Ensure information relating to borrowers and loans is current and accurately recorded on CMS systems
-Receive and resolve loan enquiries
-Identify, recommend and implement enhancements to processes and procedures
-Working with borrowers to ensure arrears are brought up to date
-Assist with projects as defined by the Arrears Team Leader

The successful candidate will have:
-Knowledge of application regulations/ codes governing the financial services industry (Desirable)
-A good understanding of the UK Benefits systems (Desirable)
-Customer focussed with the ability to identify effective solutions for borrowers and external and internal clients
-Ability to organise workload and to meet deadlines
-Excellent telephone manner