DescriptionWe’re essentially looking for a capable finance assistant with some experience of collecting customer payments/credit control. Around one year’s experience or more would be ideal, but you need to be willing to learn and assist with different areas of the finance function (training would be provided) to cover holidays/ sickness. Salary around £16k plus benefits.Purpose of the roleThis role will be responsible for the collection of debt, ensuring tasks are completed efficiently and professionally. The completion of all spreadsheets and documentation associated with debt as appropriate including the attending of monthly meetings. The role will also include taking customer queries via telephone, e.g. taking balance payments, sending copy receipts, call backs, workflows.Essential Experience
Strong communication and interpersonal skills Excellent telephone manner Credit control experience Ability to prioritise and organise workloads Ability to work on their own and as part of a team Attention to detail Friendly approach to all members of the organisation Professional approach to customer calls Experience working with Excel Experience working within a Finance Department.Desirable Experience Experience taking payments Experience answering queries Production of reports Other elements of finance administrationThey will be accountable for delivery in the following areas: The collection of outstanding debt from both Owners and Customers in an efficient and professional manner. Ensuring spreadsheets and documentation in relation to both Owner and Customer debt is completed accurately and to set deadlines. Attending of monthly meetings in relation to outstanding Owner Debt and assisting with solutions to any issues which may occur. Taking customer queries via telephone, e.g. taking balance payments, sending copy receipts, call backs and other telephone queries/workflows Providing support to others within the Finance Admin Team during busy periods (i.e. month end, sickness and holidays).Very Varied Role- Credit Control in respect of Owner Debt. Credit Control in respect of Customer Debt. Aiding the Finance Admin Department with Customer calls, call backs and other telephone queries/workflows. Basic Customer queries via telephone e.g. taking balance payments and sending copy receipts. Assistance to Owner Finance Team in respect of Regional Manager Expenses. Filing of Purchase Invoices etc. PNO packs (ensuring the correct Results focused, understanding what is important to the business, the owners and to the customer. Flexible/Adaptable to change.BenefitsStaff bonus up to 5%, PMI, Death in Service, discounted holidays, enhanced maternity, free travel insurance, subsidised parking in the city centre).Key skillsCredit control experience, good telephone manner, Excel and previous experience of working within a Finance Team.