Training Manager - Domestic Appliances Manufacturer

Verrus Group
Up to £35,000 (Dependent on Experience) + Bonus +
21 Apr 2017
21 May 2017
Contract Type
Full Time
Strategic expansion has created a rare and exceptional opportunity for an ambitious Training Manager to drive world class standards of training quality and customer satisfaction within our client's sales and service Contact Centre.

The Position:

- Reporting directly to the Head of Contact Centre Operations, you will be responsible for developing/driving world class standards of Training Quality and Customer Satisfaction within the Sales and Service Contact Centre
- You will deliver induction and ongoing skill development training and development programmes to raise aggregate standards across multiple disciplines, plus play an active role relating to ad-hoc company-wide training
- You will be responsible for training needs analysis, working closely with the management team and ensure training records are accurately maintained to maximise career development opportunities across the business

The Candidate:

- You will be a highly motivated and inspirational training professional, with demonstrable experience of raising standards and maximising sales opportunities plus customer care - ideally having operated within a Contact Centre or related environment
- You will be able to identify and eliminate root cause barriers to improve quality, accuracy and productivity and be capable of building an "ON" Brand Culture plus creating a fun, safe and stimulating learning environment
- An outstanding communicator, with excellent attention to detail in all written work (Including project plans and Gantt) and be comfortable working in a high volume, fast paced, ever changing environment

The Company:

An instantly recognisable household brand with revenue in excess of £200 million, known worldwide as a leading designer and manufacturer of quality domestic appliances, which are sold through a variety of channels, including major retailers. With the Group having undergone major transformation in recent years and they are now the fastest growing in the sector, with sales revenue increasing at record levels.