End User Computing Support Analyst - FTC

Harvey Nash plc
£25000 - £31000 per annum
21 Apr 2017
21 May 2017
Contract Type
Full Time
End User Computing Support Analyst - FTC (6 months)

Harvey Nash are currently working with a London based, world renowned organisation who are looking to hire an End User Computing Support Analyst for an initial 6 month fixed term contract.

The End User Computing Support Analyst (EUCSA) role is part of the EUC Service Delivery team, covering the UK offices. The team are responsible for providing technical support for end user services, working in an enterprise environment, underpinned by the ITIL framework, whilst adhering to best practices.

The EUCSA role will provide primary customer support for end user community both in the office and at remote locations. This includes developing and maintaining EUC environments such as desktops, laptops, operating systems, core software and browsers, mobiles, digital devices and printers.


*To provide on-going support for all end user services, including desktops, laptops, MACs, printers and associated servers.
*Respond to incidents and service requests in a timely manner, in accordance with SLA's.
*Liaise with third party companies who are contracted to provide services to business.
*Maintenance and management for EUC key servers including file, print, SCCM and Casper.
*Install and support all telephony services including mobile device configuration.
*To maintain and monitor backup cycles for all services.
*To collaboratively work with the Service Desk and make sure they receive regular communications and knowledge articles to help with first time fixes.
*Work closely with other Technology teams to ensure incidents are resolved and root causes are addressed.
*Collaborate with all EUC technology team members in order to deliver consistent service delivery across all UK locations.
*Responsible for the review and publication of the EUC Technology Service documentation - ensuring that central support documentation is developed, maintained and used appropriate.
*Provide Audio Visual assistance for meets, include audio and video conferencing.

Experience required:

*Excellent written and spoken skills with the ability to communicate technical information to non-technical staff.
*Represent the technology team by always presenting a professional image when dealing with end users, third party clients, outside contractors and inter-department personnel.
*Demonstrate a pragmatic, pro-active approach to identifying issues and resolving incidents / requests.
*Commitment to the highest standards of customer service.
*Able to follow policies and standards, suggesting improvements where appropriate
*Focus on the advantages of working within a team, but also be comfortable with working independently as necessary.