Performance Improvement Analyst (Lean Six Sigma)

Oblix It Partners Limited
21 Apr 2017
21 May 2017
Contract Type
Full Time
Performance Improvement Analyst (Lean Six Sigma)

Experience meets vision

For my client, that means

- combining a pioneer spirit with decades of industry experience
- maintaining a culture of innovation
- offering globally implementable solutions and customizing to meet local requirements
- assuming responsibility for the future

We have an exciting opportunity for a qualified LEAN Six Sigma Performance Improvement Analyst to join my clients team based at our service centre in London.

The Performance Improvement Analyst will complete detailed reviews across the customer and product databases to identify opportunities to reduce tickets raised, improve service quality, reduce the cost of service delivery and improve technical skills in our field operation / support teams, implementing the principles of Lean Six Sigma.

The Performance Improvement Analyst will be wholly responsible for driving the completion of approved plans and ensuring achievement of project targets making Six Sigma at the heart of everything we do and being the subject matter expert helping to create new ways of working.

This role offers the potential of becoming a Team Leader/ Manager in the future

- Must haves:
- LEAN Six Sigma Qualification with current working knowledge having implemented the principles within their everyday role.
- In-depth working knowledge of PowerPoint and Excel, being well versed in manipulating data.
- Ability to communicate and manage relationships across the full professional spectrum
- A passion for detail and accuracy
- SAP knowledge is desirable.
- Lead Implementer (Preferred) / Auditor (ISO)

Key Responsibilities:

To provide a technical analysis and risk assessment of new product/s to be supported and maintained

To define and document the hardware break / fix strategy for new product/s (and improvements to the break / fix strategy for products already under support). To recommend repair approach, skills required within the delivery teams, spares holdings, etc.

To lead the resolution of any product or service performance issues, through root cause analysis of service failures and lead the design and implementation of specific 'get well plans'

To lead projects designed to drive down ticket volume, reduce the cost of service, improve service quality and enhance the technical skills in our field operation / support teams. Ensuring

All work is clearly defined and documented, the overall delivery schedules, project milestones and dependencies, success and quality criteria

All project 'stakeholders' are identified and sufficiently informed and involved during all stages of projects. To ensure each individual 'stakeholder' provides high levels of personal and public support to the project

Robust project performance against the agreed plan and to initiate 'remedial' action (or escalation), when required

To assist with the resolution of any customer or product specific service delivery issues, through route cause analysis of service failures and participate in the design and implementation of specific 'get well plans

To work on specific customer accounts where the intervention rate is higher than the contractual estimates and provide a plan to reduce the interventions