Hardware Break-Fix - Field Engineer - West Midlands

21 Apr 2017
21 May 2017
Contract Type
Full Time
Hardware Engineer, IBM, Break Fix, Storage Engineer, Netapp, EMC, Hardware, Break/Fix Engineer, Sun, HP/DEC/Compaq, IBM Pseries, EMC Clariion, HDS, Storagetek, Dell, Overland, Adic, HP EVA, Lefthand, Storevirtual, Storagetek, MSA, Data Centre, Hosted, Cloud

Chapman Tate Associates seeks a Field Hardware/Break-fix Engineer to join this established and growing IT Systems Solutions provider of Cloud, Hosted and Data Centre Solutions. They have a global presence and provide support to a range of customers including FTSE 250 and Fortune 100 listed.

Ideally you will be based within the West Midlands/Birmingham regions as you will be expected to travel to and from client sites so you must have your own transport and UK driving license. Around a 50% split between Birmingham and client sites in the Northwest/Manchester regions.

You will be expected to have excellent time management skills and be able to work on your own.

The role will include work around the following:

-Travel to external customers to resolve critical system issues, with a logical, methodical and structured approach.

-To provide assistance to engineering staff as required.

-To ensure that a high quality, professional profile is maintained in all aspects of field service.

-To provide a high quality service to meet the Customers contractual requirements.

-To be responsible for maintenance/general support calls.

-Action escalation procedures as appropriate.

-To be involved with, engineering meets for spares, site audits and IT projects.

-To communicate to the helpdesk and all operational/support departments as necessary.

-To follow up on outstanding faults and co-ordinate as required spares and repairs.

-To ensure that all updates on internal system and paperwork is completed and processed correctly.

-Be aware of the Health and Safety procedures.

-Troubleshooting incidents/problems across all vendors

You must have experience with supporting at least 3 of the following:

-HP Proliant Servers

-Sun Enterprise Servers

-Solaris 8, 9 & 10


-IBM Systems X, I, P, & Z

-IBM Tape & Storage


-Symantec Backup Exec


-HP 9000 Series

-DEC Alpha Servers

-HP Storage,






-Tape drive technology

Vendor certifications will also be beneficial to your application.

My client will provide continued training in line with industry standards.

Excellent personal and career development prospects.