Service Desk Manager

Recruiter
ARC IT Recruitment Ltd
Location
Bedford
Salary
£45000 - £55000 per annum + Plus Benefits
Posted
21 Apr 2017
Closes
21 May 2017
Contract Type
Permanent
Hours
Full Time
Service Desk Manager
Bedford
£45K-£55K

ITIL, ServiceNow, Incident Management

Service desk manager is required by a Bedford-based insurance company who are currently experiencing a period of tremendous growth. This role will see you leading and overseeing the provision of both first and second line support in a fast-paced environment. You will act as the first point of escalation for complex and urgent technical issues and access audits as well as managing and taking ownership of all major incidents.

Key skills and experience:
  • Proven people management of a Service Desk of at least 15 individuals
  • Extensive experience of Incident Management
  • ServiceNow and/or Remedy workflow management system experience
  • ITIL Intermediate Qualification or other service equivalent
  • Proven IT Service Management experience


For a full consultation on this highly interesting role, please send your CV to Rebecca or call 0207 148 7178