ServiceNow ITSM Administrator CMDB Service Manag Finance London

Joseph Harry Ltd
£40000 - £60000 per annum + 20% bonus + 10% pension
21 Apr 2017
21 May 2017
Contract Type
Full Time
ServiceNow ITSM Administrator (Administration HP Service Manager HPSM Service Now ServiceNow Service Watch CMDB Finance Banking) required by my banking client in London.

You MUST have the following:
  • IT Service Management administration experience
  • ServiceNow - Experience supporting an implementation
  • CMDB (Configuration Management Database)
  • Exposure to ITOM - IT Operations Management ServiceWatch Suite

The following would be DESIRABLE:
  • Finance or banking
  • Stakeholder management skills
  • HP Service Manager or alternative ITSM tools

Role: IT Service Management Administrator (ServiceNow/Service Now CMDB Configuration Management Database ServiceWatch) required by my banking client in London. You will be joining the UK Central IT team and will be assisting them in the move from HP Service Manager 9 to ServiceNow. You will be responsible for assisting in the implementation of ServiceNow and BAU/operational support through to the ongoing enhancements of the solution. Responsibilities will include requirement gathering from stakeholders; assisting with problem, change and incident governance; building and maintaining service catalogues; and maintaining the Configuration Management Database (CMDB). Some exposure to ITOM / ServiceWatch suite is essential.

The bank is very relaxed, friendly and meritocratic - recognition is provided financially and in terms of career progression. The team is incredibly sociable and retention is high. Hours are 9-5.

Salary: £40-60k + 20% Bonus + 10% Pension