2nd Line Technical Support Analyst - Market Data Services

Marcus Donald People
£30000 - £34000 per annum
21 Apr 2017
20 May 2017
Contract Type
Full Time
2nd Line Technical Support Analyst - Market Data Services / Financial 

Marcus Donald are looking for a strong 2nd Line Support Engineer to join a global investment management firm in the City of London. 

You would be based in their London office providing remote and face to face support to 500 users including V.I.P users on a senior level. You would be responsible for managing all aspects of level 1 and 2 support and operations for European locations including backup of the Asia team. This includes user's desktop support, local servers, IDF closets and all data centres. 

**Financial Experience is a MUST** 

Key skills required for 2nd Line Technical Support Analyst:

- Experience with Market Data Services (Bloomberg)
- Avaya Voice Systems
- Active Directory 
- MS Office 
- Microsoft Enterprise desktop & server systems 
- Some exposure to VDI client and platform administration
- Basic understanding of Polycom audio and VC systems 
- Financial Experience 

Personal Attributes:

- Ability to multitask & prioritise conflicting requirements 
- Good project management & virtual team management experience 
- Client facing & customer service skills - able to build successful professional relationships with business stakeholders across Europe

My client is offering a competitive salary of £30,000 - £34,000 per annum and an excellent benefits package. 

To find out more about this role or to be put be forward please send your most recent CV to or call our number on 0203 328 0400 and ask for Ellie. 

2nd Line Technical Support Analyst - Market Data Services / Financial 

2nd Line / Second Line / Market Data / Bloomberg / Active Directory / Avaya Voice Systems