Head of Department Retail & Regulatory Investigations

FCA Perm
East London
From £140,000 to £155,000 per annum
21 Apr 2017
20 May 2017
Contract Type
Full Time
Head of Department Retail & Regulatory Investigations

At the FCA, we're creating a fair and more resilient financial system. We're establishing more transparent relationships between financial services and their customers, building trust in financial markets and protecting vulnerable consumers.

The Enforcement & Market Oversight Division is at the forefront of driving the FCA's credible deterrence agenda. We are responsible for the investigation of potential misconduct involving breaches of the FCA's requirements and/or other applicable laws by firms and individuals - both regulated and unregulated. The Division works closely with internal and external stakeholders to ensure that the focus is on delivering the FCA's key objectives and the cases we take on are clearly pursued with that in mind.

This vacancy is in our Retail and Regulatory Investigations business area and this comprises 

three departments each led by a Head of Department. The Retail and Regulatory Investigations business area is one of four business areas in the Enforcement & Market Oversight Division. The Retail and Regulatory Investigations departments investigate regulated firms which engage with consumers, including firms and their management in retail banking, stockbroking, asset management, mortgage broking and lending, insurance intermediation and financial advice. Our cases include investigations into mis-selling, financial promotion issues, misuse of client money, corporate governance, anti-money laundering and systems and controls, with a particular focus on taking cases against Significant Influence Functions. Securing redress for consumers is an important part of our work, as is supporting the FCA's drive to earlier intervention.

As well as leading a Department comprising multi-disciplinary teams of experienced professionals including lawyers, accountants and investigators, the successful candidate will be a member of the Division's senior management team. As such they will be expected to take a full role in supporting and challenging others to deliver the full range of the Division's responsibilities (which also include Market Oversight and Intelligence), in ensuring that the Division offers its staff a challenging and high performance place to work and that we are constantly focussed on improving efficiency and innovation in our work, and contributing to the leadership and strategy of the FCA as a whole.

This is a great opportunity to take on a high profile and challenging role. Building from a position of strength in Enforcement and Market Oversight and helping us to meet new challenges as we use the FCA's new powers and deliver its new more interventionist approach.

What does this job involve?

The main responsibilities of the post holder will include:

  • The management of a varied caseload of on-going investigations at a variety of stages.
  • Ensuring those cases are delivered fairly, effectively and efficiently, with an emphasis on delivering and demonstrating value for money.
  • Managing a multi-skilled team, interaction across the FCA and externally with other stakeholders to ensure enforcement work delivers on their priorities and messages.
  • Setting the strategic direction of the department (and with other senior management contributing to the strategic direction of the Division).
  • Managing the external case costs budget including efficient use of external counsel, experts and other contractor or temp resource.
  • Representing the FCA and the Division to external stakeholders, including public speaking events, industry working groups and the FCA's panels.
  • Leading negotiations in high profile and often controversial cases.
  • Leading an motivating a professional and highly qualified team to achieve the highest standards often in the face of substantial challenge.
  • Contributing to the strategic development of the FCA, including through participation on programme and project boards across the organisation.

What will I get from the role?

You'll join the FCA's senior leadership team at an exciting period of change for financial services and its regulation. You will lead a division of talented and committed people, working collaboratively on significant projects and programmes. You'll get exposure to a broad range of issues and will contribute to both Enforcement and Market Oversight's and the wider FCA's senior leadership team, helping to shape and influence the organisation's strategy.

Which minimum, essential & desirable skills are required?


We're a signatory to the Government's Disability Confident scheme. This means that we guarantee an interview to any disabled candidates entering under the scheme, should they meet the minimum criteria for a role.

  • Extensive litigation and/or investigation experience;
  • Strong people management experience - proven ability to lead, motivate and inspire teams as well as a willingness to tackle performance issues and build a high performance team.
  • Experience of working on intelligence-driven investigations
  • Extensive experience in major case management
  • Extensive knowledge of the provisions of FSMA and the FCA's powers and policies in relation to investigation and enforcement activity.
  • A fundamental understanding of the intelligence cycle and its benefits.
  • Good technical understanding of the overall regulatory framework in the UK and the FCA's place within it;
  • Negotiation and influencing skills - to deploy internally and externally.
  • Budget management experience and experience of managing external resources and multi-disciplinary teams.
  • A track record in delivering results against business priorities.
  • Ability to form strong working relationships across different business areas and to set joint goals for delivery
  • Robustness in the face of challenge, ability to make decisions in a rapid and balanced way.
  • Good understanding of the other areas in the FCA and their role.
  • Proven ability to work with other agencies (in the UK or internationally) in multi-party investigations.
  • Understanding of the European and International Framework for co-operation and information sharing

Additional Information

The salary range will be £140,000 - £155,000 GBP plus a competitive benefits package and non contributory pension.

The deadline for applications is midnight on Monday 1st May.

Selection process

Stage 1: On-line application, please submit your CV and answers to the following application question:

Why do you believe that you are suitable for this role? Please ensure that you specifically relate your answer to the criteria listed in the job advert, covering your relevant skills, technical knowledge and competencies. (Max 300 words)

Stage 2: Screening - your application will then be forwarded to the recruiting managers.

Stage 3: Selection and assessment process a two-stage interview and a half-day biographical assessment on site at our occupational psychologists.

This role will be based in London, Canary Wharf, with a planned move in 2018 to a new site in The International Quarter, Stratford.